Hello CG!
For over a month ago i tried to deposit 500kr to Ultra casino, and it failed. Tried one more time, and it failed.
I saw that the money was taken from my bank accouny, and i contacted support. They told me to wait 5 days because the money would maybe be back on my account.
7 days later, no money on my account. I sent a mail to them with bankstatement and the to Missing deposits. And got back that they would contact the payment provider.
Now over a month, after i contacted the support, this is the only answear i get:
The relevant department replied that we are still waiting for the reply from the payment provider regarding your missing deposits.
How long time does this usually take? Is it normal for it to take over a month?