Djcent Posted 29 September Share Posted 29 September Another Lie from Casino Operators. This Time It's PIN-Up Casino In recent years, online casinos have gained immense popularity, offering players a variety of entertainment and tempting opportunities to win. However, not all operators play fair. Unfortunately, the increasing number of cases involving non-payment of prize money forces players to question the transparency of such platforms. One such sad example is PIN-Up Casino, which has already been criticized by disgruntled users. And once again, we see that Guru Casino and AskGamblers give high ratings to such casinos, clearly covering up for fraudsters. The Tournament is Over, But There Are No Prizes The story I, as one of the players at PIN-Up Casino, encountered is a vivid example of how a casino can deceive its users. The tournament by Pragmaticplay, where I secured a prize position, ended on September 22, 2024. However, as of the writing of this article, September 26, 2024, the promised prize money has yet to be credited to my account. I have contacted the casino's support team multiple times, requesting an explanation of the situation, but my inquiries were ignored or met with evasive responses, offering no concrete solutions. Instead of resolving the issue, the casino representatives fed me empty promises, providing no clear information about the payment timeline or reasons for the delay. Prize Positions and Ignoring Players According to the provided documents, I ranked within the 41-150 range, which should have entitled me to a cash prize of 25,000 Kazakhstani tenge. However, despite the official rules of the tournament by Pragmaticplay, PIN-Up Casino is in no hurry to fulfill its obligations. This incident raises suspicions that the casino is deliberately delaying payments or even intends to avoid them altogether. Such situations are especially frustrating when real money is at stake. Players spend their time and money, expecting fair conditions and a chance to win. However, the casino's failure to address such incidents undermines trust in the platform and forces one to question whether it's even worth continuing to play at such casinos. The Irresponsibility of Customer Support The behavior of the support service is particularly disappointing. When a player faces a problem and reaches out for help, they are provided with neither specific deadlines for resolving the issue nor explanations. Instead of assisting, the support representatives give vague answers that do not clarify the situation. This tactic appears to be an attempt to evade responsibility and, judging by the situation, is an effort to keep the player in the dark. This is especially concerning in the context of online casinos, where trust between the player and the operator is a key aspect of a successful gaming experience. Quote Link to comment
Djcent Posted 29 September Author Share Posted 29 September Complaint about non-payment of prize funds in the Daly Toumament tournament Hello, I, Igor Glukhikh, my ID is 25002468, participated in a tournament organized on the PIN-UP platform, which ended on September 22, 2024. According to the results of the tournament, my position was 87, which implies a prize payment of 25,000. However, as of today, September 25, 2024, the promised prize has not been credited to my account. I contacted the support service to clarify this situation, but, unfortunately, the answers I receive do not provide any specific information and do not help resolve the issue. I believe that my rights as a player have been violated, and I ask you to consider my complaint. Credit the prize funds due to me. Provide an explanation of the current situation and the measures that will be taken to prevent similar incidents in the future. Quote Link to comment
Skylined87 Posted Wednesday at 09:05 Share Posted Wednesday at 09:05 Hey @Djcent I reached out to Pragmatic Play and they've told me that your casino will contact you soon regarding this. 2 Quote Link to comment
Djcent Posted Wednesday at 16:23 Author Share Posted Wednesday at 16:23 7 hours ago, Skylined87 said: Hey @Djcent I reached out to Pragmatic Play and they've told me that your casino will contact you soon regarding this. Thanks for your help. I have invested a lot of money in Pragmatic Play games and it would be a shame if they did not protect their client. Quote Link to comment
dispenseri Posted Thursday at 15:51 Share Posted Thursday at 15:51 Hopefully everything turns out good for ya, remember not to give the wins back to the casino Quote Link to comment
Djcent Posted Friday at 16:22 Author Share Posted Friday at 16:22 I didn't understand your answer? What does it mean? What do you mean? Quote Link to comment
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