Palmslot unfavorable terms?

[NoName1]

Hello! 
Sorry in advance for the long text.

I would like to share my experience at palmslots.

 
I have deposited there couple times, (used CG link) and never won anything, well that is nothing new since its gambling after all.

But the other day I deposited there and used their promo to get a deposit bonus. (Lost that instantly obviously lol) Then got a pop up notification, that I can get 30% bonus for next deposit. I did a small only a 20€ deposit using that code. So I got 6€ bonusmoney. 
 They show the balance as 20€ cash funds and 6€ bonusfunds

This time I actually started to get some wins straight away and never touched the bonus, but all the wins that I got with cash balance went into the bonus balance. That is when I realised it is a sticky bonus with deposit+bonus to wager. Well since I was getting some wins and balance grew I didn’t mind that I had to wager it all. 

Once I was done wagering I had about 300€ balance, I got a pop up notification that ”wager is done refresh the page” So I did and almost all the money is gone and I am left with 30€ balance. That is when I went to see the terms to that bonus and see that max convertion is whopping 5x the AWARDED BONUS amount, not even 5 times the whole amount (deposit+bonus, which would still be very shit terms.)

So I had to wager 40x my deposit and the bonus, just so that I could get 10€ on top of what I initially deposited. With no option to cancel the bonus since all the wins that I got went straight to the bonusbalance. (Sticky bonus)
 

Yes I know I should have read the terms properly, but that is still a fucking disgusting and I don’t know why CG promotes this casino..

Thanks

[dagreenblazer]

I'm sorry to hear it was such a shit experience for you dude - getting a 40x wager successfully completed is hard work enough in the first place and i too would be pissed at seeing that max 5x on only 30% of deposit - it is pretty lame! For what it's worth, congrats on the €10 - is still a big GG!

 

As you rightfully say, it is about reading the T&Cs, though tbh it's been ages since I've seen a genuinely enticing offer anywhere!

 

I honestly don't know what these recent high wagering rules & small cashout limits on depo bonuses are protecting the casinos from, as slots & casino are barely paying out anyway - beyond it being pure greed, i can only think it's because alot of casinos do get spammed with multiple new fake account requests, and considering how little checks they do when accepting new deposits & how much their processes now run automatically/via bot, this could potentially be another failsafe to limit any substantial withdrawals from slipping through the verification process. To me, alot of them appear lazy or understaffed nowadays, and it's far easier to just put limits on players than it is to be professional & thorough.

 

I do miss the old days of proper deposit & reload bonuses - times when you actually felt valued and engaged with by the casino, and offers would actually turn your head & tempt you into reloading! I remember some offers where you were almost a fool not to take them; haven't seen that sort of thing for a long time.

 

 

Edited 21 February by dagreenblazer

[NoName1]

4 hours ago, dagreenblazer said:

I'm sorry to hear it was such a shit experience for you dude - getting a 40x wager successfully completed is hard work enough in the first place and i too would be pissed at seeing that max 5x on only 30% of deposit - it is pretty lame! For what it's worth, congrats on the €10 - is still a big GG!

 

As you rightfully say, it is about reading the T&Cs, though tbh it's been ages since I've seen a genuinely enticing offer anywhere!

 

I honestly don't know what these recent high wagering rules & small cashout limits on depo bonuses are protecting the casinos from, as slots & casino are barely paying out anyway - beyond it being pure greed, i can only think it's because alot of casinos do get spammed with multiple new fake account requests, and considering how little checks they do when accepting new deposits & how much their processes now run automatically/via bot, this could potentially be another failsafe to limit any substantial withdrawals from slipping through the verification process. To me, alot of them appear lazy or understaffed nowadays, and it's far easier to just put limits on players than it is to be professional & thorough.

 

I do miss the old days of proper deposit & reload bonuses - times when you actually felt valued and engaged with by the casino, and offers would actually turn your head & tempt you into reloading! I remember some offers where you were almost a fool not to take them; haven't seen that sort of thing for a long time.

 

 

Yeah you are right, only fair offers seems to be at rootz casinos. I will contact palmslots and ask them to close my account. That way I can be sure to never touch that site again. 

[CGDL]

Hello @NoName1. Thank you for taking the time to share your experience as a player at Palmslots Casino.

I'm sorry to read that it wasn't a good one, and your frustration is understandable. I contacted them and had words regarding your concerns, to which they are making changes so this type of stuff doesn't happen anymore.  

I've sent you a PM. 

Regards,
CGDL