Leo vegas not accepting ID

[Apeman1511]

I don't know if anybody could help me or anybody else had any trouble with Leo vegas. I will start by saying I have been using Leo vegas for years and I've never really had any real problems I haven't been able to sort out myself. My passport ran out in February and because I'm not planning on using it anytime soon I decided not to update it and instead bought a UK citzen card as they are approved by the UK trading standards and also the Police and home secretary so it seemed legit if nobody knows what the card is google UK citzen card. 

 I have money on the casino I wish to withdraw and this is frustrating to say the least so please if anybody can give me some advice or help me I would be greatly appreciative 

Thank you !!!

 

[dagreenblazer]

Yeah, I've seen this Citizen Card alot but tbh it's basically just a fancy proof-of-age card for teenagers or those just turned 18yo. It is marketed as a verifiable National ID Card but it's not, hence why you'll find it's very hit & miss on which companies will accept it.

 

I'm not surprised casinos won't accept it as it's very easy to get a card issued that isn't in your name - referee verification of the photos is totally pointless and the only databases they can cross-reference is basic shit like electoral register & credit reference files, which are not real time and are often outdated or incorrect - The Card issuers don't have any access to HMRC or .Gov type databases like say the Passport Office do.

 

I'm not 100% sure what to recommend as a solution beyond paying the stupid cost & time of renewing your passport, as Leo are very unlikely to suddenly change their mind. It's just a pain in the ass they wanna reverify ID when it's run out! 

 

On a side note, are Leo asking because your withdrawal amount is substantially high?? If so, and you're playing on other casinos too, the only other thing I'd recommend is try withdrawing in multiple smaller increments over a longer timescale instead. My passport actually ran out 2 years ago and tbh if my casinos ID check me now I'm screwed too, but because my withdrawals are normally sub-£100 i've never been auto-flagged thankfully.

 

And tbf to Leo, the money should sit there safe till you complete it all - i wish you luck with a swift issue!

Edited 30 November, 2023 by dagreenblazer

[Apeman1511]