Wagering Promotions @Casumo

[Asle Martinsen]

So I'm part of the VIP program everywhere I play. At Casumo I've been a VIP for a long time, and I've deposited €125k over the last 5 years (I'm down 65k). 
Now, over the last year or so there's been some changes to how Casumo handles things, and it's starting to annoy me. For instance, a VIP can't get help from the regular staff in chat. You have to get ahold of your account manager, who's at work 40 hours a week. So if something's up at Friday at 6pm, you'll have to wait until Monday to get it sorted!

Now, what brought me here to rant now is just the last thing that happened, which really pissed me off:
Today at 18:32 there was a bonus offer activated on my account, requiring me to wager 100 euros to get 50 freespins at 1 euro value each. I didn't even notice this bonus until later, and when I noticed it, it said I'd wagered 48 euros and needed to wager another 52 euros. I contacted the live-chat, and explained how I've wagered €6.6k this weekend in total, and €1.1k today, and that I think they should add the freespins manually, considering I already wagered 11 times the required amount today.
The response from Live-Chat was that they sent this request to my VIP account manager, and that they're unable to add the spins manually, and unable to add anything as a gesture of goodwill. My VIP manager will get this message when he comes back to work on Monday. It's Saturday night now. 

I never had problems with things like these anywhere else. It's only on Casumo. And that's not all - The games don't even work properly on Casumo anymore. The site is laggy, games don't run as smooth as other favorite casinos (Rootz brands for example), and I gotta say it's fucking insane that a VIP has 40 hours of access to support that can help, while non-VIPs get access to support all the time. 
Also, VIPs are taken off the regular bonus offers that used to come atleast twice per week. If you want deposit bonuses now you have to ask your VIP manager during regular working hours. You need to plan your playing sessions ahead if you want deposit bonuses, which is fucked up cus that's one of the key things that identifies a gambling addict.

They also offer sportsbook at Casumo through a 3rd party, and that sportsbook has the lowest odds of any sportsbook I've ever seen. I swear, you can compare the odds at Casumo to anywhere else and Casumo will ALWAYS come out lower!

@Casumo Louis@CasumoRep Take notes. And if you wanna fix this, my user here is my real name.