Leon2804 Posted 2 October, 2022 Share Posted 2 October, 2022 Hello, I have trouble with withdrawl on Hejgo Casino and would love to hear your thoughts and maybe someone can help. Have been playing on Hejgo a couple of weeks now, made numerous deposits and already 3 withdrawls of approx 850€ so far. I sent all required documents for verification, Personal ID, proof of address, proof of bank account. These documents were all accepted and everything seemed good, since I was able to withdraw (last successful withdrawl was on 20.09.22 btw.) Yesterday I wanted to make withdrawl with the usual withdrawl method and suddenly they cancel the withdrawl of 284 € and ask me for further documents for verification. I was like what the hell? Why? I used the same deposit method, I did not receive any heads up on depositing money that I wont be able to withdraw unless I provide these documents, which are highly sensitive information of my savings over the last 3 months and how they came to be. Information, that I would rather not share with a casino to be honest. I read through terms and conditions and nowhere it states, that they can ask for these documents. I mean heck, I successfully verified my account before, my last withdrawl was 12 days ago... Whenever I try to reach support they don't answer me, why they need this information. Only a bot like answer: "We need it to very your account." Great. So my question: Is this even legal? Did you have simular issues before? How is your experience with Hejgo Casino or N1 Limited Casinos in general? To be honest this is such a painfuly experience and VERY inconvenient to say the least. Last time I am playing there.... Hope someone can help as the support is not getting back to me properly. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.