SlotV took money after wagering (almost 5k was taken with no reason)

[WinMax]

Hi all,

I registered here SlotV Casino today on 3.8.2022 and took the 100% Welcome Bonus. I deposited 180 euros and so I got another 180 euros as a bonus.

I started to play and felt lucky today. I won over 3000 euros in a single game, and after the welcome bonus wagering requirement my balance was  almost 5000 euros.

At the end of the wagering I felt great and was preparing myself for a big incoming withdraw. Instantly after the last wagering spins I realized something weird. My balance dropped from circa 5000 euros to 692,50 euros! (see the screenshot).

I asked the chat, and he told something really weird (see the chat screenshots). He told that today morning they had changed the bonus rules so that a person can only take 500EUR from bonus. However, any kind of this does not read on their web page in the bonus rules. The chat told me that they will only be read there on the next morning. I had accepted the rules I read from the web page, and I dont think casino should change the rules during my game session without noticing me or writing the rules down to be visible. Also during the playing session I realized that soon after I started playing certain game, I realized that they changed the amount that counts to wagering from 100% to 50%. These games are not listed in their web bage neither (screenshot). Examples: Fat Rabbit, Mystery Museum.

I read carefully the rules again, and it says in their bonus rules nothing about the maximum winning amount with bonus. I have added the rules here as well as a screenshot. I thought that giving a " 100% bonus up to 500EUR " means the maximum bonus amount, not the maximum winning amount.

Please, help me in any possible way to get my money back.

[WinMax]

WINMAX

POSTED ON AUGUST 4, 2022

I checked the bonus rules now on 4.8.2022 again. They are exactly the same (screenshot). So they have not actually made new rules and they are not printed in their web page this morning as the chat agent told me yesterday.

Here is also a quote from their bonus rules section 1.5:

"1.5. If there is a bonus, the player's balance in the game is a single sum. Wagering of a bonus is for real money first, while the win is credited to the bonus account, and so it happens until the bonus is wagered. After bonus wagering, the sum goes to the real account. "

As you see from the last sentence, they promise that after wagering the whole balance should go to the real account. There is not any restrictions such 500e.

Feels more and more like a scam that they took nearly 5000 euros from my balance.