bumslotman Posted 11 December, 2021 Share Posted 11 December, 2021 Hey guys, i have a unique problem, never had one like this before. I registered at Dama n.v.`s Goodman Casino. I deposited using my paysafe account + prepaid card but my money somehow vanished. The transaction was completed by paysafe, i have the transaction ID, merchant ID and all the info, which i provided to Goodman support. Ive also provided them with the pin of the prepaid card i used for the transaction. Still they wont put money on my casino account or refund me. Everytime i contact support they tell me to wait. Ive been waiting for more than 50 hours and dont know what to do here. It feels like they simply stole the money as they are not willing to provide me with any info at all, even tho i have asked them repeatedly. Is this unusual or this happens a lot? dunno what to do, really... ty Quote Link to comment
Nystromia Posted 11 December, 2021 Share Posted 11 December, 2021 Dama n.v.`s Goodman Casino, the name sounds conjured up and if legit, they probably go bankrupt within the first 2 weeks. 1 Quote Link to comment
wertygo Posted 12 December, 2021 Share Posted 12 December, 2021 Patience, corporate wheels turn slow Quote Link to comment
joshnadin Posted 12 December, 2021 Share Posted 12 December, 2021 Get back in contact with support at the casino, provide them with the merchant ID, transaction ID plus any other evidence you can find to show that you have made the deposit. If they can't help you, or refuse to look into it any further, screenshot your conversation with support and ask for an email transcript. Once you get this, get in touch with PaySafe and give them the supporting evidence that you've attempted to resolve the issue with the merchant, and start the chargeback process. Quote Link to comment
bumslotman Posted 12 December, 2021 Author Share Posted 12 December, 2021 7 hours ago, Nystromia said: Dama n.v.`s Goodman Casino, the name sounds conjured up and if legit, they probably go bankrupt within the first 2 weeks. Dama N.v. is a parent company that owns a lot of brands including King Billy etc Goodman is their new Brand i think sorry for the confusion Quote Link to comment
bumslotman Posted 12 December, 2021 Author Share Posted 12 December, 2021 11 hours ago, joshnadin said: Get back in contact with support at the casino, provide them with the merchant ID, transaction ID plus any other evidence you can find to show that you have made the deposit. If they can't help you, or refuse to look into it any further, screenshot your conversation with support and ask for an email transcript. Once you get this, get in touch with PaySafe and give them the supporting evidence that you've attempted to resolve the issue with the merchant, and start the chargeback process. I have provided them with every info needed to solve this quickly. they still refuse to at least tell me where the problem is. Its now day 3 from my deposit. i contacted paysafe but they are known for taking time to solve anything. still waiting for their reply... Quote Link to comment
bumslotman Posted 12 December, 2021 Author Share Posted 12 December, 2021 dama nv states that it processes all paysafe payments directly, so im really confused on why this is taking so fricking long...also, no info from them on whats happening. Quote Link to comment
joshnadin Posted 12 December, 2021 Share Posted 12 December, 2021 3 hours ago, bumslotman said: I have provided them with every info needed to solve this quickly. they still refuse to at least tell me where the problem is. Its now day 3 from my deposit. If it has been three days with the casino not even looking into this for you yet, I wouldn't get my hopes up too much. If the transaction has completed with a merchant and transaction ID, it's usually the case that the funds are 'floating' around in the casino's account however they just haven't credited to your wallet, and they need to manually find the transaction and apply it. 3 hours ago, bumslotman said: i contacted paysafe but they are known for taking time to solve anything. still waiting for their reply... As stated, I think Paysafe would be your best bet here. They do take a good while to get back to you but providing you show them you've tried your best with the merchant, they'll chargeback your funds to your Paysafe account. Quote Link to comment
bumslotman Posted 13 December, 2021 Author Share Posted 13 December, 2021 13 hours ago, mosmagic said: If it's a legit casino the money is still in transit probably. If it's a hiccup in the banking end it will bounce back to sender. Going through multiple steps with clearances on each step to go through. Usually up to 5 working days. If it's a dodgey casino go through paysafe or if you paid for the prepaid card with your own account stop payment well dama n.v. is a legit company. they own brands like King Billy (askgamblers casino of the year) ASO... wrote to paysafe two days ago, still no reply.. Quote Link to comment
bumslotman Posted 15 December, 2021 Author Share Posted 15 December, 2021 (edited) A lill update and a warning to others After sending them all the proof of payment multiple times on multiple email addresses and online support, they still claim they did not get the money and that they are still processing this issue. In the meanwhile i got an answer from Paysafe: Thank you for your email. Please be advised that your payment was successful. An overview of transactions is available in the "My transactions" area of your account. When you click on the transaction you should see the Transaction ID of this particular transaction. Please contact the recipient of the payment with the transaction details. Then they will be able to track the transaction and give you further details. If the merchant claims the payment was unsuccessful, please provide us with a photo of your correspondence with them where they claim that as a reply to this email so we can escalate your case. Make sure photos do not exceed 5 MB. Kind Regards, Your paysafecard Team GOODMANs statement in a complaint i opened on Askgamblers 1 day after receiving the answer from paysafe claiming the transaction was successful: Dear GMONK, We are sorry for keeping you waiting! Currently, we are waiting for the answer from the payment provider. This is necessary in order to figure out the situation as good as possible. The investigation on this matter will be completed as soon as we get any updates. Hope for your understanding! With kind regards, Goodman Casino Team ***its a really strange behavior from this Brand. They probably fake having multiple departments (all depts have the same exact email address), they keep you running circles, they wont give out any details until you initiate a public complaint on a powerful mediator site, AND as it turns out they had my money from the start. All this indicates extreme liquidity problems with this Brand and would advise caution. Edited 15 December, 2021 by bumslotman Quote Link to comment
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