Platin Withdrawal Issue

[jchneo]

Please can @Nickhelp with this if you can, I signed up via your link. I've been on Platin over a couple of months now, fully verified including Source of Funds. Made numerous deposits, including over the past few days. I made my first deposit today of £50 and won £5,900 (roughly) on dead or alive 2, so I went to withdraw straight away, in amounts of £1,000 x 5. Got an email from Platin saying we have suspended activity on your account, why did you not wager your deposit before withdrawing, which obviously is a very sneaky term to add in, doesn't really sit well with responsible gambling in my eyes. Why after being fully verified and making many deposits on the site (and some withdrawals) am I being refused my winnings because I didn't wager a real money deposit once. 

I'm not sure how this sits with the UKGC, but if they want a 1x wager of the deposit they will have to reverse the withdrawals but at the same time I think this is very unreasonable given how active I am and my previous account activity.

And even more of a joke is they send you a congratulation email and ask that you take a break or set gaming limits! How does this correlate with asking someone to wager a real deposit once before withdrawing, so you're requesting that I keep playing and lose some money in order to withdraw!?

[jchneo]

And also just to back up that what Platin are doing is wrong and against fair and transparent practices outlined by the gambling commission - here is a screenshot taken directly from their website - 

[jchneo]

@LetsGiveItASpin are you able to advise on this, UKGC terms clearly state a casino cannot put wagering restrictions on deposited balances and winnings preventing you from withdrawing, Platin Casino are clearly disobeying the rules

[Geordiemag1]

Every casino I play at have in small print that deposits have to be turned over a minimum amount of times normally 1x it's to do with money laundering I believe.

[jchneo]

1 minute ago, Geordiemag1 said:

Every casino I play at have in small print that deposits have to be turned over a minimum amount of times normally 1x it's to do with money laundering I believe.

That's what source of funds checks are for though. It's in black and white under the screenshot I shared, they can't impose 1x wagering on a real money deposit, players must not be made to meet wagering requirements before they can withdraw money from their deposit balance (i.e money they have deposited and any associated winnings).

[jchneo]

1 minute ago, Jeroen83 said:

 

So how much you think 50 pounds should be turned over here?

It shouldn't be turned over at all, it's not bonus money, the UKGC clearly state players should not be meeting wagering requirements on a deposited balance and prevented from withdrawing, never mind a casinos terms and conditions, they don't overrule the UKGC

[Geordiemag1]

I totally agree, deposits without a bonus should be used how the player feels. Casinos will always find a way to screw players would they have acted the same way if it was a £100 withdrawal? I suspect not but this is the exact reason why the ukgc need to act on terms like this and not waste time implementing stupid rules regarding spin times etc.

[jchneo]

14 minutes ago, Geordiemag1 said:

I totally agree, deposits without a bonus should be used how the player feels. Casinos will always find a way to screw players would they have acted the same way if it was a £100 withdrawal? I suspect not but this is the exact reason why the ukgc need to act on terms like this and not waste time implementing stupid rules regarding spin times etc.

what makes me laugh is the UKGC state players are not to wager on deposited balances right, but yet the casino can claim its for anti money laundering purposes. Sorry but what difference does wagering a deposit once make if the money is dodgy to begin with, what a load of nonsense, so if you lose the casino can keep the dodgy money but if you win and you wager you can keep the winnings made from that dodgy money, what a load of absolute nonsense

[Geordiemag1]

It's the same with sow checks they are meant to request it when limits are met and not withhold withdrawals, but you see time and time again of players depositing and only getting asked when they win and try to withdrawl only for the withdrawal to be withheld until the casinos have decided they have enough information even though they could and should have requested it earlier. A big overhaul is needed before casinos in the UK are a no go and the trust is lost.

[jchneo]

19 minutes ago, Geordiemag1 said:

It's the same with sow checks they are meant to request it when limits are met and not withhold withdrawals, but you see time and time again of players depositing and only getting asked when they win and try to withdrawl only for the withdrawal to be withheld until the casinos have decided they have enough information even though they could and should have requested it earlier. A big overhaul is needed before casinos in the UK are a no go and the trust is lost.

very much agree mate, the UKGC clearly don't oversee everything these casinos are doing because these money laundering rules are a joke, i don't see they casino showing concern when its a losing deposit, they arent bothered then where the money has come from

[jchneo]

I would appreciate some help with this, I have had no response from Platin since replying to their 'compliance' team.

[Wotan81]

Just wager it and enjoy the winnings bro

[jchneo]

18 hours ago, Wotan81 said:

Just wager it and enjoy the winnings bro

I can't wager it because they restricted my account and the withdrawals i requested are still pending, they emailed asking why I didn't wager my deposit once so I replied and I'm waiting for them to respond. I have £900+ also in my balance still. They said it's under review and haven't got back to me. What exactly is under review here though, I deposited £50 with no bonus attached, won £5900+ on DOA2 and requested to withdraw. Since when were real money funds being restricted with wagering, any player that deposits with no bonuses attached should be able to take their money at any time! Especially when a player has verified their account fully and provided source of funds which have also been verified, this is what is really frustrating me, not to mention I play here regularly.

It's a prime example of how players rights are being abused, and I'll point out that Platin have nothing in place to identify how much a player has wagered with respect to this and nothing to prevent a withdrawal being actioned if so called restrictions are in place, but the fact is you cannot force a player to wager real money balances stopping them withdrawing.

[BoudewijnB]

34 minutes ago, jchneo said:

I can't wager it because they restricted my account and the withdrawals i requested are still pending, they emailed asking why I didn't wager my deposit once so I replied and I'm waiting for them to respond. I have £900+ also in my balance still. They said it's under review and haven't got back to me. What exactly is under review here though, I deposited £50 with no bonus attached, won £5900+ on DOA2 and requested to withdraw. Since when were real money funds being restricted with wagering, any player that deposits with no bonuses attached should be able to take their money at any time! Especially when a player has verified their account fully and provided source of funds which have also been verified, this is what is really frustrating me, not to mention I play here regularly.

It's a prime example of how players rights are being abused, and I'll point out that Platin have nothing in place to identify how much a player has wagered with respect to this and nothing to prevent a withdrawal being actioned if so called restrictions are in place, but the fact is you cannot force a player to wager real money balances stopping them withdrawing.

I had the same one time with a casino that was promoted here: Turbico casino. Same situation with having to wager it once due to the anti-laundering act. Wagered it, withdrew it and closed my account there forever! 😂

[jchneo]

3 minutes ago, BoudewijnB said:

I had the same one time with a casino that was promoted here: Turbico casino. Same situation with having to wager it once due to the anti-laundering act. Wagered it, withdrew it and closed my account there forever! 😂

I mean they are just taking their time not responding, I can't even play at the minute because they put a restriction on my account, if I have to wager £50 they need to cancel the withdrawal requests and let me wager it, it won't even be £50 because I must have wagered quite a bits before I hit the win!

At the end of the day, nobody should be having to wager real money deposits, and source of funds verification is pointless if they are doing stuff like this.

[livewithoutlimits1986]

So u deposit £50 raw and after a few spins u won £5900 and cashout?Because you haven’t complete the 1x wager?

Hope u get the winnings🍀

Edited 14 November, 2021 by livewithoutlimits1986

[jchneo]

18 minutes ago, livewithoutlimits1986 said:

So u deposit £50 raw and after a few spins u won £5900 and cashout?Because you haven’t complete the 1x wager?

Hope u get the winnings🍀

Yep that's exactly it, I must have been down to about £30 and then I hit the big win. 

[jchneo]

13 minutes ago, Jeroen83 said:

It should be solved, but they locked his account to actually hit the wagering requirement and / or withdrawl.

It's really starting to annoy me, it's been 2 days and they haven't replied to me

[jchneo]

UPDATE - 

Platin emailed this morning and said I will need to complete the 1x wager, which I have now done. However, their support team sent me a pending documents request email asking to send validation documents within 30 days, yeh its funny how all my documents and source of funds were verified before I made my last withdrawal, this was less than 2 months ago, so no you cannot request any documents off me because I have already provided them and you have verified them!

[Kreezymind]

Dont put another dime in, send everything they want and after some patience when you get your money close your account and pump all casino forums with a bad review 

 

Scumbags.

[Colin]

On 15/11/2021 at 09:06, jchneo said:

UPDATE - 

Platin emailed this morning and said I will need to complete the 1x wager, which I have now done. However, their support team sent me a pending documents request email asking to send validation documents within 30 days, yeh its funny how all my documents and source of funds were verified before I made my last withdrawal, this was less than 2 months ago, so no you cannot request any documents off me because I have already provided them and you have verified them!

It's against their LCCP to withold a withdrawal for document reasons, if they could have been asked for at an earlier point in the customer journey. 

That doesn't mean they can't ever hold a withdrawal while waiting for them (as some seem to think) but in your case it seems as though they are in breach.

I would supply what they want to get my money faster, and as soon as I got paid, close my account and complain to the UKGC about them.

[jchneo]

12 hours ago, Colin said:

It's against their LCCP to withold a withdrawal for document reasons, if they could have been asked for at an earlier point in the customer journey. 

That doesn't mean they can't ever hold a withdrawal while waiting for them (as some seem to think) but in your case it seems as though they are in breach.

I would supply what they want to get my money faster, and as soon as I got paid, close my account and complain to the UKGC about them.

They finally paid up, after requesting documents from me I refused to provide them seen as they had fully verified all my documents previously. I 'threatened' to contact the regulators and compiled an email with every single screenshot of what had been going on. Platin will find any reason they can to confiscate winnings and withhold payment, this is not how players should be treated and the UKGC need to get their heads out their arses with the pointless things they are doing and start cracking down on stuff like this.