Janet56 Posted 2 May, 2021 Share Posted 2 May, 2021 I tried to withdraw my winnings from Casumo I sent all documents requested and my account was verified, as shown on the verification tab The withdrawal tab, however, still stated verification required. I have emailed them a multitude of times over the last week and Casumo are vague about when my withdrawal will unlocked. Casumo keep saying that they are looking into it. How long is it a reasonable time for my withdrawal to be accepted/unlocked? I have attached screenshots showing the conflicting information on each time - verification accepted and verification required Link to comment
the_68 Posted 2 May, 2021 Share Posted 2 May, 2021 @Casumo Louis Are you here? Can you look in to this please. 8 minutes ago, Janet56 said: I tried to withdraw my winnings from Casumo I sent all documents requested and my account was verified, as shown on the verification tab The withdrawal tab, however, still stated verification required. I have emailed them a multitude of times over the last week and Casumo are vague about when my withdrawal will unlocked. Casumo keep saying that they are looking into it. How long is it a reasonable time for my withdrawal to be accepted/unlocked? I have attached screenshots showing the conflicting information on each time - verification accepted and verification required Shouldn't take that long. I'm sure they will sort it if everything is in order. Good luck @Janet56 Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.