Jump to content

Cash out denies @Goldwin

Recommended Posts

Please please I need help! I deposited at goldwin.com first deposit bonus. Then I played all through correct and played 2 weeks every day with that real balance. Then I withdrawal total 4000$ and they send me that email:


Hi Manuel,


Please be informed that the winnings on your account have been voided on initiation of Withdrawal, according to our Terms and conditions (see below):



GoldWin rules forbid abusing bonus offers. If such abuse is discovered, the casino has a right to confiscate the winnings and deny the player any bonus access.


GoldWin reserves the right to label a player as a "Bonus Seeker" if GoldWin Casino, at its absolute discretion, believes that the player has abused the promotions. Instances include, but are not limited to the following:

* A player only uses bonuses to play on the account;

* The bonus amount is greater than the total amount deposited by the player;

* A player plays with, or attempts to play with, more than one bonus in 24 hours;

* A player plays with bonuses while withdrawing amounts from the deposits that have given access to those bonuses; or

* A player repeatedly used a promotion


If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all of the following actions against such a person

* Void all funds in the player’s account

* Void any bonuses and pending bonuses

* Terminate the player’s account

* Revoke your eligibility to receive any bonuses and participate in any promotions


The deposit of 100 USD was left in your balance and you can keep playing.



Best Regards,

Finance team


What can I do? I played all correct with the rules.


thanks for your response!!!

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...