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Casumo liquidity problems?


aqua_pete

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About two months ago I had a big issue with Casumo after years of happy playing there. I said that I would never play there anymore. But people said: "Well don't throw away such experience with a casino that easy." So I thought about that and started to play at Casumo again...should have never done this.

It started with a deposit I wanted to make with Skrill. Transaction kept failing, there was enough money in my account so that shouldn't be the problem. So I wanted to find out if it was a Skrill problem, account could be blocked for some reasons, or the Skrill payment service was off-line. So I opened the chat...after 6 minutes waiting I gave up. Went to another casino, I had the same problem there but their chat replied me within 2 minutes that there was a service issue. A few minutes later problem was solved.

This should have be a warning for me but I still wanted to give Casumo a change. Last sunday (30-08-2020) I deposited there, played some games, got a explorer line in BOD. So on sunday evening I made a withdraw. No need for verification now so should be no problem....oh boy!

It's 48hrs later and still no money, it's not even approved so they haven't looked at it yet. 

Yesterday I played at Vikingscasino, not a top casino, but I've been there a customer for so long and never had issues there, and made a cashout there. Their policy was that the cashout was kept for 24hrs before they reviewed it. That has changed and after a couple of hours the cashout was on my Skrill account. This in my experience a normal amount of time (except for Leo Vegas because they review the cashout after 24hrs but then it's processed very quick). 

So my opinion is that Casumo is understaffed because they have a problem with money and can't afford staff. The problem with company's is that when they started to cut down the staff, they always start with customer support/relations. By doing that they lose customers and the downward spiral is started. So I give a warning to players at Casumo, there is a possabilty that Casumo will go down soon.

 

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