BonkersBet scammed me out of my winnings!

[lekkerjoch]

Hi,

A few days ago I registered on BonkersBet, deposited 100 EUR and won around 350.

I tried to cash it out, and couldn't add my bank account, so I tried to withdraw through Skrill, and they told me I had to withdraw through wire transfer.

I told them I can't add a bank account, and they QUICKLY CHANGED THE TERMS AND CONDITIONS and claimed that players from my country (The Netherlands) are not allowed to play there, and promptly CLOSED MY ACCOUNT AND BANNED ME FROM LIVE CHAT.

100% I checked beforehand, and my country was NOT in the list, I always check before and take a screenshot.

I just found the screenshot, here it is: 

And look at how they changed it: 

 

Don't play on this SHIT casino!

[Bonkersbet]

Dear lekkerjoch,

 

We unfortunalty do not accept players from NL since a few months and did not change any conditions lately.

Your registration with us and the screenshot taken from T&Cs must have been few months ago?

 

Please contact our support via email through support@bonkersbet.com , mention your username, make sure your account is verified (you can send docs through email) and your bankdetails and this will be solved soon.

The closure of your account does not mean we won´t pay out the winnings. The only reason is you are from NL. 

 

Would be great if you could delete or revise your statement after this chase is solved.

We are definitely not a "shitty casino".

 

BR

 

Team bonkersbet.com

[Orzabot]

Well that was a quick respons, i send the link to the site in their chat. Hope it is okay with you @lekkerjoch

[Guest ChronicBull]

This is how a response from a support should be, clear, good and most importantly fast. 

Hope you get the winnings back @lekkerjoch

[lekkerjoch]

3 hours ago, Bonkersbet said:

Dear lekkerjoch,

 

Thanks for the response, I will revise my post and update the post when I receive more information.