Bjorn_fct Posted 7 January, 2019 Share Posted 7 January, 2019 So, let me ask you guys. What would you do if you have a deposit bonus 35x wagering and no max payout. You win 31k they secretly add a no-deposit bonus in your account which changes the bonus terms as it combines with your current bonus and you suddenly need to wager 100k (original wager amout that was left before this was 1025) and also added a max cash out of only €88? As the bonus is combined you can't cancel it without losing all the funds.. So basically they do everything possible to not pay out the money won as it is now on (from their minds) correct terms and therefore they won't remove the bonus I never accepted, asked for or the never even mentioned that they added it and make you aware of changes in the current bonus as it increases the wagering and put a max pay out to the bonus. I'm quite frustrated about this and need some help to get this solved. I also want to prevent people for playing here as I think this is exactly the reason why allot of people think online gabling is not to be trusted. These kind of casinos should be stopped and I think it's time to get our heads together and stand up against this kind of companies who are a rotten apple in the industry. Maybe if we do something about this together they will be stopped to screw over customers. And the online gambling will be more safe and secure for us as a customer. Link to comment
Richie Posted 7 January, 2019 Share Posted 7 January, 2019 Total disgrace mate send to Askgamblers they'll take a look for you ? Have you got screenshots of the t&c stating no max cash out? like I said tho Aakgambers your best bet. Link to comment
Bjorn_fct Posted 7 January, 2019 Author Share Posted 7 January, 2019 Yeah I put it everywhere I can, these kind of casinos need to be stopped in my opinion. They are the ones that let the online gambling industry look bad and not trustworthy. Fact is, on your own it's hard to make a fist against such companies but together we can maybe do something about these companies. Link to comment
Richie Posted 7 January, 2019 Share Posted 7 January, 2019 Yeah that's such a body blow to the system and fingers crossed they get what's owed to them and blacklist them Link to comment
Dbaird123 Posted 7 January, 2019 Share Posted 7 January, 2019 Try casinomiester they have a stakers rep. Link to comment
Bjorn_fct Posted 7 January, 2019 Author Share Posted 7 January, 2019 9 minutes ago, Dbaird123 said: Try casinomiester they have a stakers rep. Already did, let's hope it works out. Link to comment
TheManbearpig Posted 7 January, 2019 Share Posted 7 January, 2019 so what did they say when u contacted them? Link to comment
Bjorn_fct Posted 7 January, 2019 Author Share Posted 7 January, 2019 15 minutes ago, TheManbearpig said: so what did they say when u contacted them? The casino it selfs said they felt sorry for me... ? Link to comment
Skylined87 Posted 7 January, 2019 Share Posted 7 January, 2019 1 hour ago, Bjorn_fct said: The casino it selfs said they felt sorry for me... ? You can always file a complaint with UKGC seeing they have UKGC license - https://www.resolver.co.uk/companies/stakers-complaints?territory=Default Link to comment
LetsGiveItASpin Posted 8 January, 2019 Share Posted 8 January, 2019 Disgusting behaviour, hope you get it resolved Link to comment
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