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Casino Calzone money just disappeared


emmanandy

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We was playing on casino calzone last night and was just about to cashout from freespins when over £100 literally disappeared from my account. I was only playing on 40p spins and the balance went from £110 to £9.60. Support have been no use what so ever saying they dont have the systems and dont know how long it will take someone from a different department to look into it. Has anyone else had this happen before and did it get resolved?

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Yeah. They need to contact the provider if this happened in game. Sometimes their IT guys are able to sort quickly. Did this happen on a microgaming slot per chance?

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Not sure in that case. Sounds like something has gone wrong with the bonus/wagering. Wait a while to see if they come back with anything. I am sure Nick and Skyline from here have contacts that that could expedite things in the event its not sorted in good time.

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1 minute ago, emmanandy said:

 all chat said was they could see a sudden drop in funds but dont know why. ive reloaded every game i played and nothing changed so i guess ill just have to see what they say

You didn't go over the bet limits at all?

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48 minutes ago, emmanandy said:

@Love is a Gamble nothing was mentioned about that just wins from free spins had to be wagered 35x and when ive had free spins with them before ive managed to cashout with no problems, also if it was capped at £10 then surely support would have been able to tell me that rather than them just saying they dont know

Have you checked the terms of the bonus just in case? I think their bonus wins cap is a lot higher than that though from memory.

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@AyrshireCSC i cant see anything but when ive cashed out with freespins before i know its been more than £10, think they are capped at £1000. hopefully someone will get back to me soon so we know whats happened. from the actual free spins i only won something like £2.29 so wagering was £80 so im not entirely sure whats gone on

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1 hour ago, emmanandy said:

@AyrshireCSC i cant see anything but when ive cashed out with freespins before i know its been more than £10, think they are capped at £1000. hopefully someone will get back to me soon so we know whats happened. from the actual free spins i only won something like £2.29 so wagering was £80 so im not entirely sure whats gone on

Yeah it's £1000 definitely so it won't be that. Sounds like a glitch to me. Hopefully they will sort it soon enough.

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