Rizler

Hi wutse015 Don't worry this is something that has happened to me, i made £20k with £200 deposit and they wanted to check game play rounds etc etc. Just hang fire mate, it will come. I don't know what the laws around your end are but I'm sure you should be able to ask them by customer support to withdraw the whole amount in case you play and lose it. They tend to say ok despite the max withdrawal limit I have done it in the past and they have honoured it completed it quickly.

If it was a review it would be 0 or minus. I initially played had my account verified before playing so there would be no issues going forward if i won and ended up winning £40,000 and was very happy so off i went to withdraw, spoke to the agent to check the quickest method of withdrawal and requested the withdrawal. This is was 2 and half weeks earlier. On the day of the requested withdrawal, i go to log in that afternoon to see if they have been processed, to my surprise they have deactivated my account log in, i went to chat to find out what is going on and they inform me that my account is in a routine review and that once this is done i will get an update and the withdrawals will be processed, I thought no problem, ill happily wait. I then chased up a few days later and there i started getting concerns as no one tells me ANYTHING instead they keep lying to me about what is going on and they keep contradicting themselves, some can speak to this mystery department and some cant.. some say its being dealt with some say im in a que. I don't know what to make of this situation, i have asked them that process the withdrawal and then carry on with the review they completely ignore it, they are selective in what they answer and what they don't. on some occasion they change what it is, some days its a routine check and sometimes its a random check.. I won the money fair and square im confused why this happened when i withdrew, were they hoping i lose? i dont understand whats going on when this casino prides itself on quick withdrawal processing but that's not true. They are delaying this to the max and im like how can it take this long for a review, surely it cant be this long how busy can a department be? They constantly fob me off with excuses like they will be in touch and then never do and then i ask again and they say they will be in touch immediately and nothing happens! I have had at least 50 live chats and emails sent but they just fob me off and all say an email will come to you and every day i ask again for an update they don't give one and no email or phone call comes through its a joke. Completely baffled at this and needing help with this anyone with any advice or a similar situation I'm all ears.