Hello people,
I'm new to the casino enviroment and I finally hit a "good" win (for me, I'm not a big gambler ) on the Leovegas site.
Now here is the problem.
I won over 5000NOK (~500 Euro) on the 18th aug which I am still waiting on to get in my bank account.
First i had to verify my account, that took probably a week because of different documents etc. A bit of a hassle but ok, I took the time to do it and I got it verified.
Then when I finally got my withdraw approved on the 28th aug I waited 5 bank days but no money so I hit up the supportchat who told me to wait 2 more days to be sure that I would get my money.
On the 7th day of waiting my true Leovegas sent to me.. Nothing at all! Not a penny, not a "reserved transaction". Nothing I tell you! 😄
So I hit up the chat again and this time they told me that I had to send all my transfers in my bank for aug and sep to make sure I havent recieved the money which I did yesterday and talked to the chat again.
Got the answer that he will check with the company that pays out money for them and he'll give me an answer in the mail but not a whisper in these 26hrs that passed.
So my question is, this stuff normal or no? Feeling a bit scamed sadly and wondering if its something they usually does to their paying visitors?
Best Regards,
Stoltnorsk
Oh and yeah, I forgot. I got a winning of 120 Euro a few days later and took em out with Muchbetter instantly and without any problems at all so why wouldnt the bank transfer work?