Lone Wolf

What I mean by verifying again is that they kept asking me for the same documents in a loop, while I already sent them all documents required in high resolution. “You are fully verified now” said the live agent, proceed with your withdrawal. Yet I was asked the same for days, the most stressful days. I spoke to the manager who asked me to make selfies holding my card and even made screenshots of my Skrill account. I was new to the online gambling world and anxious.

Online casinos can do whatever they want, the best you can do is stop playing online. Regulation doesn’t mean shit, it’s all corrupted. And as you can see nobody cares here till it happens to them.

Hello, is there anything I can do against William Hill? They took my 4000 euro deposit from Skrill without problem I won another big amount and ended with 10000 total, I wanted to withdraw quickly so I verified myself. Once I got fully verified I tried to cash out and it didn’t go instantly like it was supposed to go. Mind you that a Skrill payment should. They then sent me an email that I needed to verify again for the 2nd time and I did just that. They told me after the 2nd time I could withdraw for sure, which was another lie as I needed to verify myself again and again. I felt anxious and asked for a reverse withdrawal when I spoke to the manager because I was so stressed out and I thought I was never gonna get the money. And he happily did it after a few days, so I feel like they do this on purpose to make people go crazy and play their balance.. This was my first time and it left a bad taste in my mouth. Is this tactic allowed by William Hill? I’ve read similar experiences from other people stating the same. I sent selfies, holding my visa card with the date, this went on for approximately 4 days where I just gave up. Everyone lied to me in the live chats and emails because I couldn’t get my money of the website as I should! Are there more people here with this experience? I’ve never been done so dirty by an online casino as William Hill did. Couldn’t sleep for nights. Im trying to get this solved by the firm but their live agents don’t give a rats ass. As you can see in the Trustpilot reviews these are people who have the same experience like I do! Will the MGA protect us like they are supposed to do? Or can online casinos like WH do what they want?