Thank you I’ll definitely say something like that but I’ll also mention how the chat team isn’t helping me and on social media they just opened the message as it says ‘seen’
hopefully they’ll refund me as it definitely shouldn’t of happened especially since I have evidence of the self exclusion, evidence they know I’m addicted and have mental health (the mental health part was when my account got frozen a while back as the kinder group rang me due to something alarming I said to a live dealer and they applied a lock on my deposit limits and around 12 months after this is when I self excluded from everywhere.
i literally only attempted as I got a promotion email, tried logging on knowing it wouldn’t work but I was shocked. I even had to triple check my email and I saw I was allowed on and it even let me change my limits from £10>£60 which is how I lost £60
ive got a feeling they’ll blame me for it all because as someone said above it requires both parties but surely I can’t abide by it if I’m extremely addicted
i Was actually doing so well until this happened. Signed up to gamstop, self excluded everywhere, deleted accounts that allowed me to delete and I noticed a massive change but now I feel like I messed up my clean streak