Robin C

Hello everyone, My mom is having withdraw trouble due to Leo Vegas denying all of her documents she sent to verify her address. It’s been roughly 10 days since she’s been dealing with this issue and live chat support isn’t even helping her; pushing the issue towards Hooyu or even the Payment Department denying her documents. so my question is, is Leo Vegas denying her request because of a P.O. Box used as her address? but this is on her Driver’s License and all the documents she sent to verify her address and although Hooyu has verified her I.D. and documents, it’s the Payment Department are going back to deny the address approval and keeps asking for the same documents without any additional direction. what else can my mom do that could help her get her payout/withdraw? Is there an email for Leo’s Payment department ? so that she contact them so she could directly ask why they are denying her documents or even someone who could help? As Email/Live Chat Support isn’t really helping her. thanks for your time, and I appreciate any response I get. Have a great day.