I signed up using the link and code on 1st deposit at Casitsu but they denied it so I link them here at their request. They said "Unfortunately, we do not have that promotion code on our end." Then they said it wasn't a valid anymore. Tried to make me take the standard 1st deposit. Have chat logs
Told them I'd talk to you guys and left my deposit waiting they won't give it back without full verification. Smiling high res photo included. Harsh verification there mate 🥵
Dear Player,
Thank you for voicing your concern.
We understand that this event might have been irritating.
We have now manually issued you the bonus.
Please note:
1. No bonus code was used during the deposit process. You may have entered a code into the appropriate field, but likely forgot to click on the "Add" button. This is your double-opt-in consent to use the bonus and abide by its terms. Whatever the case really was, no code was applied during the deposit process.
2. Cashing out or requesting a refund will always require a full KYC process. This is a regulatory and AML requirement, which no casino should dodge.
Thank you for your patience and we hope you will enjoy our games.
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Posted
Dear Player,
Thank you for voicing your concern.
We understand that this event might have been irritating.
We have now manually issued you the bonus.
Please note:
1. No bonus code was used during the deposit process. You may have entered a code into the appropriate field, but likely forgot to click on the "Add" button. This is your double-opt-in consent to use the bonus and abide by its terms. Whatever the case really was, no code was applied during the deposit process.
2. Cashing out or requesting a refund will always require a full KYC process. This is a regulatory and AML requirement, which no casino should dodge.
Thank you for your patience and we hope you will enjoy our games.