Dear Player,
Thank you for voicing your concern.
We understand that this event might have been irritating.
We have now manually issued you the bonus.
Please note:
1. No bonus code was used during the deposit process. You may have entered a code into the appropriate field, but likely forgot to click on the "Add" button. This is your double-opt-in consent to use the bonus and abide by its terms. Whatever the case really was, no code was applied during the deposit process.
2. Cashing out or requesting a refund will always require a full KYC process. This is a regulatory and AML requirement, which no casino should dodge.
Thank you for your patience and we hope you will enjoy our games.