So I placed a bet based on a tip online. FA Cup between Oxford vs Arsenal, January 9th. The bet was a yellow card on a specific player - this player was then investigated by the FA due to a surge of bets on them apparently. William Hill had settled the bet as a winner but then put my account in negative balance due to the investigation - they were the only firm I believe to take this stance but I still understood. They then just froze my account. When I login it asks me to speak to live chat. I can tell you I did not wager that much nor am I close to being up on them. They said the bet was settled as a winner eventually as the FA investigation came to nothing. Live chat have actually confirmed there is money in my account but due to 'security checks' I cannot access it. They've said they cannot tell me how long the checks will take. One agent even said these can take 'months'. Farcical.
William Hill Security check (Pending Withdrawal)
in Casinos & Sports
Posted
So I placed a bet based on a tip online. FA Cup between Oxford vs Arsenal, January 9th. The bet was a yellow card on a specific player - this player was then investigated by the FA due to a surge of bets on them apparently. William Hill had settled the bet as a winner but then put my account in negative balance due to the investigation - they were the only firm I believe to take this stance but I still understood. They then just froze my account. When I login it asks me to speak to live chat. I can tell you I did not wager that much nor am I close to being up on them. They said the bet was settled as a winner eventually as the FA investigation came to nothing. Live chat have actually confirmed there is money in my account but due to 'security checks' I cannot access it. They've said they cannot tell me how long the checks will take. One agent even said these can take 'months'. Farcical.