ElTel

So I placed a bet based on a tip online. FA Cup between Oxford vs Arsenal, January 9th. The bet was a yellow card on a specific player - this player was then investigated by the FA due to a surge of bets on them apparently. William Hill had settled the bet as a winner but then put my account in negative balance due to the investigation - they were the only firm I believe to take this stance but I still understood. They then just froze my account. When I login it asks me to speak to live chat. I can tell you I did not wager that much nor am I close to being up on them. They said the bet was settled as a winner eventually as the FA investigation came to nothing. Live chat have actually confirmed there is money in my account but due to 'security checks' I cannot access it. They've said they cannot tell me how long the checks will take. One agent even said these can take 'months'. Farcical.