Newfourlegs

Hi, Small update on this. I have never been self excluded before, and only ever excluded from 1 casino (ladbrokes). I did although have a OLD Betfred account which I asked for it to be CLOSED….. maybe via the wrong email - I have this email still where I asked for my account to be closed and I never received a response…. I presumed it was closed. I made this account as I thought my old one was CLOSED …. Opened with no issues or checks etc. I have now been told my winnings don’t count as it’s a duplicate account…. Nothing to do with exclusion. £400 has been refunded. £6400 winnings withheld … so far…. ••••• Seems very harsh, especially when I have evidence I asked for the old account to be closed…… (right or wrong I never received a reply back) ••••• all documents submitted and now a waiting game.

Opened an account with Betfred and had no issues depositing funds. Account was verified, as I’m led to believe automatically… I’m in the UK. I managed to win £6000 and withdrew this, I also then decided to self exclude my account 15/20mins after. I then receive a email asking for ‘full documents’ which includes passport, utilities and the front and back of the card. The email does not state the documents are for the withdrawal, they state they are “in the interest of my account” My account has been excluded for 6 years, so it’s clear they are not in the “interest of my account” Are betfred in a position here to request these documents to process the withdrawal? I thought the UKGC stopped all of this Bullshit when they request more documents after you have sent a withdrawal request. Seems betfred have ‘masked’ the email by stating “in the interest of my account”. I will submit the documents, just was wanting to see your guys views on this situation.