Just an update from Casino Guru that I expetced to support my side here is what they concluded. If anybody here know somebody affiliate or somebody who may help please let me know
Thank you for the replies.
Dear casino team,
We understand your point of view, however, we believe that regardless of what the reasoning behind the decision in this case was, the onus should be on the casino, not on the player. The fact that the country utanfu2 is a resident of can be considered one of the jurisdictions gambling is not legal in (which the casino became aware of after the fact) is simply not sufficient as an excuse not to pay out his winnings. In general, as long as a player fills out all of the information in their player profile correctly, and plays by the rules, we believe they should also be allowed to withdraw their winnings. Otherwise in situations like this casinos would be free rolling to get players' money without any risk.
With that being said, we believe that the player’s winnings should be paid in full. In case the casino refuses to comply with our ruling, this complaint will be closed as ‘Against fair gambling’.