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desity2017

Casino streamer
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Posts posted by desity2017

  1. They need to process each withdrawal separately, 

    I honestly believe you will get all the money out, as long as you haven't breach any T&C and the account is fully verified.

    We had huge amount to withdraw after DOA2 win, and we also had to do it by many transactions 4k each. So try again with the support and i hope you will get the money soon! 

     

    Best Regards!

  2. 6 minutes ago, RichardWaller said:

    Hi, My wife had a big win on Leo Vegas, she won the major jackpot! Received a congratulations email, then cashed the win out, in multiple 4K amounts as that  is the max she could withdraw each time. The problem is, this was 5 days ago and the withdrawals are still pending 🤷🏻‍♂️ It says up to 24 hours to approve but we’re still waiting. Contacted live chat 3 times and just get the same response, it’s with accounts there’s nothing I can do. Any help would be gratefully received.

    Hello, there Richard :) 

    You could try to contact the support and kindly ask them to forward your withdrawal to the Payment team, so they can process it! 

    I hope they would assist you! Good luck ang congratulations about the Major Jackpot ! 

    • Like 1
  3. I can't speak from everyone's name here, but I am surprised as everyone else here. 

    How can I even comment on something that I am not aware of..  Whatever is for you guys - same for us... Its very unfortunate and i will be happy to know why they did that. 

    CasinoGrounds has nothing to do with the decisions LeoVegas is making.

    I hope we will have some update in next couple of days. 

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