Hello guys,
Yesterday, I made a 500€ deposit to Dux casino, I won big and made a 2500€ withdrawal, now the problem: I got a email saying I can’t withdraw it because I have to wager the deposit amount 3 times before I can withdraw my winnings? Is this normal? So I had to lose 640 euros before I can make a withdrawal? Lol, this was the email I got;
Your cashout of 2,500 EUR has been canceled. Minimal Wagering Requirements to your deposit are not met.
In order to make a withdrawal, a player must play through the active deposited amounts at least 3 times prior to withdrawal. This procedure is in line with anti-money laundering practices. You've done 860.45 out of 1500€ so far. We have canceled the withdrawal you had pending now, so you can start wagering the funds.
