Hi Hehe and everyone else,
Have to say, my experience of Roobet is almost exactly the same as this. Lower than standard RTP, abysmal customer service and complete disregard for any kind of compliance within the rules stipulated in their gambling licence.
VPNs are commonplace here, and having used the site for many a month now, I'm yet to hear of action being taken against anyone. Streamers change VPNs whilst live and Roobet employees are present without recourse.
Probably the most outrageous part of my experience was the ongoing blatant disregard for underage gambling. I reported someone who I know to be underage and struggling with gambling addiction by their own admission to Roobet customer support many times, including compelling evidence. Nothing has been done up until now and the individual continues to gamble underage on a daily basis. It was apparently referred to the mythical 'KYC Team' who I presume don't actually exist. For a site turning over tens of thousands a day, I really don't think this complicity in underage gambling is acceptable.
The 'VIP Program' is not worth talking about. There are no steadfast entry requirements and numerous players have reached $1M wager with losses in excess of $25k in only a few months and have not been invited to the club. The mysticism surrounding the entry requirements is baffling and I know this to be a huge issue for anyone who's gambling any kind of meaningful sum. Upon requesting further info on the requirements, players from $15 wagered to $2M wagered will be told that 'VIP is just around the corner' and 'If you continue play at your current level you will be invited very very soon!'. All nonsense and lies.
Overall, most of what Roobet has to offer is offered elsewhere in a vastly improved form. I would encourage people to avoid patronising this place - there are much much better options out there.
Cheers,
EtherialTrombonist
