HADTOCHANGE

thanks for the feedback... yeah mine still appears as money processed but same excuse. Poker stars and unibet pay in acct within minutes so yeah with the commission on withdrawals i adoubt i play there again they only get me on the 100 match emails they offer.

Thanks guys, in fairness never had a issue with them so am keeping my cool but I found the lack updates and the fact it is showing as processed on my genesis account as annoying. Add in the fact I had to chase them to find out the money wasn't going to land (3 times now) and send in a bank pdf showing funds not received you would think they would do their best to pay it out asap; thankfully I can suck up this financial lost but I did spend £1000 on some computer equipment thinking I will get this money shortly so feels like I have lost out twice now lol Hopefully this is picked up by a CS moderator due to their affiliation and speeds it up for others but yeah I recall them losing their Uk license not so long ago and feels like their best route would be to pay out customers directly (once bank pdf proves not received) and sort out with the middleman thereafter. But what do I know?? I dont run a successful business or have valued happy customers..do I.. lol

Thanks Stu. I use them as the are so active in offer new re-deposit bonuses, but yes will not be using them again. Confident I used a casinogrounds link to use this site so was looking for advice on here as to weather to report or not worth it. I did find the dont waste the UKGC time comment from them super annoying and unsure if this would assist or hinder my cash out shame; only one response so far.

Chat transcript Joonas Mon, 11/01/21 09:45:53 am Europe/London Hello! Please hold on, we’ll be with you very shortly. 09:45:53 am hello Joonas 09:46:01 am Hi there! My name is Joonas and I'll be working as your agent today. How may I help you? 09:46:33 am 12 days still not got my funds ref:_00D20._5006M1tD2S7:ref # 05140: Withdraw not received Joonas 09:48:40 am Let me have a look into it for you, please hold a moment. As much as I would love to tell you there are updates on the matter, sadly, there are not. The matter is being investigated by the relevant department and you will be contacted via email once there is any updates. 09:54:50 am whats to be investigated I put money in via my card i withdraw,and, you send.... is this common practice from a regulated site? I was also told this would be resolved within 72 hours that time has now elapsed told this* Joonas 10:02:05 am The withdrawals have been released, but they have not reached you so the matter indeed needs to be investigated. Rest assured it is being taken care of and you will be informed right away with an update once there are any. 10:02:33 am so whos at fault here me, the bank or your firm? Joonas 10:03:41 am The issue seems to be with WorldPay. They are the middleman in the transaction. 10:04:27 am please who world pay are and why this has stopped me receiving my money plz explain who* imo at this point as a valued you customer your firm should pay me directly by now as I have proven to you via bank pdf funds not recieved my end. whats a small sum for a casino could be a lot for the customer not the best PR is it? Joonas 10:10:11 am WorldPay is the middleman in credit card transactions. I totally understand your frustration and I would be frustrated too! 10:12:18 am A middleman? can only be a middleman when both parties know or need a an escrow service....I dont even know them. Are you able to honour the transaction and send directly? I would ask for another term scale to complete YOUR investigation but whats the point in asking timescale* Joonas 10:15:55 am I can not provide a time frame for this sadly. As I said before, the issue is being investigated, and there is nothing we can do at this moment other than wait for it to be solved. I'm truly sorry for any inconvenience caused. 10:17:04 am OK at this point I think i need to take my own advice from your governing bodies can you Malta bodies and their details please could also confirm by contacting them it will not slow this process down further. please confirm Maltese and UK bodies Joonas 10:18:42 am For UK players the regulator is UKGC as we operate under their licence. To save the authorities time, I kindly ask you to wait for the matter to be solved as this issue came up with multiple players so it is also in our best interest to fix the issue 10:22:03 am at this point its my time that should be saved in all fairness. but as you unwilling to send directly and the fact you cannot give a timescale what what you do when facing this problem online?? never had a problem with worldpay when depositing... how come?? Joonas 10:25:25 am The problem appeared recently with withdrawals. As I have stated multiple times, the matter is being investigated and you will be informed as soon as there are any updates. Is there anything else I can help you with? 10:28:33 am No... but as a business owner myself, if a customer has proven they have not received funds I would honour the players funds via direct transfer and sue the middleman not leaving disgruntled customer fuming at the worse services i have known. can you send me this transcript to @@@@ plz Joonas 10:29:52 am I totally understand your point of view. I can or you can request it yourself from the 3 dots in the top rightc corner after the chat. 10:30:06 am and an email to update them on a 24/48 basis so they dont lose faith in my business... even if their was not real update

Ryan- dont think you needed to defend streamers to this extent, your making out certain streamers are saints and look what they have to pay out. Simple fact they have nice cars and houses from the losses of their fans and are living a good life. your making it sound like they are 200k down for the year when in fact you could flip and treble the number and that's the profit. Streamers deserve to feel the pinch you have had too good for too long and all business gets squeezed when the bubble bursts, all i know is I wont feel sorry for you streamers but I do worry what happens when you cant really afford 2-5 spins no more and you are stuck with a long term addiction due to there not being any more affiliation market left. No doubt some have invested well and some have not.

So when you take a welcome casino bonus and you complete the 40X wagering your total bonus is always converted into real cash at every casino, but seems 10bet casino keeps the initial depoist bonus money which is total unethical in my opinion and why is this the only online casino that does? I doubt anything can be done about this but I do think this should be upfront and center not tucked away in term 20 and there seems to be a contradiction to term 5 also. transcript below. General Info Chat start time Wed, 10 Jun 2020 13:02:18 GMT Chat end time Wed, 10 Jun 2020 13:25:47 GMT Duration (actual chatting time) 00:23:28 Operator Emel Chat Transcript 13:02:18 You: Thanks for getting in touch. A representative will be with you shortly. 13:02:42 Emel: Hi david. My name is Emel, how can I help? 13:03:28 You: hi emel, just completed the welcome bonus wagering requirements and the £70 bonus has been removed but not added to my cash balance 13:04:46 Emel: Let me check this for you Davidv 13:04:49 Emel: David * sorry 13:04:55 Emel: I'll need 3-4 minutes 13:05:05 You: no need to apologies 13:07:15 Emel: Thanks for holding David! Currently, I see that the bonus was completed and you have available £ 193.03 total real balance in your account 13:07:35 Emel: If you do not see it on your end, please try to log out and clean your cache and cookies then log back in and it should be fine 13:08:23 You: I see 193 but at the point I completed wagering on Bonanza I had a balance of 263 13:09:09 You: the 70 missing is the bonus that should have converted to real money for completing 2800+ wagering 13:09:50 Emel: I understand, alright thank you for clarifying this David, I will check it further again 13:09:55 Emel: Please hold on chat for a bit more 13:10:00 You: take your time 13:14:25 Emel: Thanks for holding David! 13:14:33 Emel: Let me explain what happened here 13:15:18 Emel: So as per the bonus T&C, the bonus funds which are awarded are for wagering purposes only, which means that as soon as you complete the wagering of the offer, the bonus funds are being deducted, so you can withdrawal your real ones, if you wish. 13:16:30 You: what? I have joined multiple casino for welcome bonuses and this is can not be correct whats the incentive? none. 13:17:01 You: Can you double check this please dont want to tell you your job but I have about 50 casino accts and this is unheard 13:17:13 Emel: You can double-check the T&C here : https://casino.10bet.co.uk/welcome-bonus-casino/index.html 13:17:20 Emel: It's mentioned on term 19 13:18:23 You: When the bonus is active, any winnings from wagers made using your real money will be paid into your Casino Buy-In Account and may be withdrawn. However, if you withdraw funds from your Casino Buy-In Account prior to meeting the bonus wagering requirements, you will forfeit all funds held in your Casino Bonus Account. 13:18:44 You: i have withdrawn anything before wagering was completed 13:18:49 You: have not* 13:19:26 You: and I completed the wagering so I recieve the bonus as real cash thats how it works everywhere else 13:20:01 Emel: Yes, however on term 19 it's mentioned that the bonus funds are to be used for wagering purposes only. The winnings which are in your real balance are eligible for withdrawal, you can use them to bet or take them out if you wish. 13:20:30 Emel: The term states : The bonus amount awarded is made available for wagering purposes only. The amount of such bonus funds shall be deducted from the Customer's Account upon satisfaction of the wagering requirements. 13:21:37 You: Just seen term 20 but when gambling is involved this is totally unethical as a welcome bonus I have to say and no other casino would have a term in ther. 13:22:27 Emel: Your feedback is much appreciated David, we're always aiming to improve our services, so I will forward it accordingly. 13:22:40 Emel: Unfortunately, I am afraid that I cannot help anymore regarding this bonus funds. 13:24:25 You: I would add this also I just wagered £435 to get that £70 bonus money to real cash as all casinos do this, oddly enuff if that term was upfront and center and not unethical then I would have withdrawn a balance this morning of £360 cause whats the point in completing the wager to lose the £70? Who's right here?