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sickdegen

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Everything posted by sickdegen

  1. It cant be possible that theyre allowed to do this, basically forcing customers to play in order to get their winnings. I dont want to keep on playing there, and potentially lose all the money. It just has to break some kinda rules, no way they can keep their casino license if this is how they operate. I've never ever seen anything like this.
  2. Hello everyone! I've been playing at online casinos for about 10 years now, and have encountered quite a few horrible casinos with terrible terms, conditions and rules. I've had money taken directly from my hand basically, just because of some hidden moronic rules they just come up with on the fly. So the thing is here, I received some decent deposit bonuses at WinUnique and Machance, and ended up winning on both sites, so at the moment I've got like slightly above 1k euros on each site. I've been aware for quite some time that they have a maximum withdrawal amount set at 500€ per week as long as youre not at a very high VIP level. So yeah, on May 2nd I made withdrawals on both sites for 500€, and just been waiting for them to accept it, because they're pretty slow in general and like to use up to a week. So yesterday, I receive an e-mail from WinUnique that says the withdrawal is rejected, there's no reason for it to get rejected cause all of my documents etc are verified and there shouldnt be any problem whatsoever, and I've also had a small withdrawal from their site before. So I proceed to contact support via live chat, and this is the transcript that: Lana 22:18 Thanks for choosing Unique Casino ! Hello Emil. My name is Lana. How may I help you? Emil 22:19 Hello Lana, how come my withdrawal got rejected? Was waiting for like 4-5 days All my documents and stuff is verified, so whats the problem? Lana 22:20 Unfortunately, a new limit has been created by the system which is currently at 100 EUR. That means that you will be able to withdraw 100 EUR per week. Emil 22:20 Only 100€ per week? Wow So its gonna take 3 months to withdraw my entire balance? It said the maximum was 500 the other day when I tried? Lana 22:21 Unfortunately, yes. The limits are created by the system automatically according to the player´s activity/inactivity. If, for example, a player is not that active, the system will detect that and change the limit. That does not mean that it is going to stay that way forever. I would advise you to improve your activity if you can Emil 22:21 So if I play more I can withdraw more? Lana 22:22 The limit can change if you are more active with deposits, best and if you play more actively. Unfortunately, I cannot promise you when this is going to happen, since we do not posses further information. Emil 22:23 So for now, I can only withdraw 100€? Lana 22:24 Yes, that is correct. I am truly sorry about that but we cannot change it manually. A:/ Emil 22:25 Hmm okay, guess I'll try that, and play a little bit more then.. I think this is kinda bad tho, its like im getting forced to play in order to withdraw the money Ive won.. I mean, Ive also put in a quite a bit of money here, so its not really fair Lana 22:26 I completely understand what you mean and that you would like to withdraw your winnings as soon as possible. This would be my advice for now, if you can manage it, of course Emil 22:27 Alright, thanks for the info nonetheless Lana, have a good evening Lana 22:28 No problem, my apologies once again. Have a lovely evening as well. Talk to you soon! You have closed the chat. So my question here is, what am I supposed to do? Has anyone here had the same experience with these casinos, or other casinos? It cant be for real that I can only withdraw 100€ per week, its gonna take at least 3 months to receive my winnings if thats the case. Is there anything I can do, or can someone help me beat these casinos? At the moment the withdrawal attempt on Machance for 500€ is still active and pending, so im expecting the same thing to happen there tomorrow or something as well. They're literally trying to force me to play more and probably higher in order to be able to withdraw any decent amount... Any help og recommendations would be highly appreciated! Emil
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