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Bob_NitroCasino

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Posts posted by Bob_NitroCasino

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    Hi everybody! Bob here from NitroCasino! ☺️

    @mallerdtThank you for sharing your feedback regarding your experience at Nitro!

    I have reached out to you to confirm your registered email address, to see why your withdrawal is pending. 🙂

    We aim to process all withdrawals as soon as possible, but keep in mind that it can sometimes take up to 72 hours before it is fully processed. We are looking in to getting withdrawals fast and smooth as possible to get the player experience best possible!

     

    @wertygo We have forwarded your feedback regarding the payment fees and wagering requirement to the relevant team. Thank you for taking your time to share this feedback with us! It is important to us, so that we can create the best casino possible to our players! 😉

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    On 07/06/2020 at 08:01, puntzak said:

    It seems to me that the (fast) withdraw stil is slow as F......

    Made a withdraw on friday morning and still nothing?

    Support tells me ,maybe monday,better fix this or your customers will run away.

    The €3,- withdraw fee is a bummer btw.

    Hi @puntzak, 

    Thank you for posting your experience in NitroCasino in the Casino Grounds community. Apologies for the inconveniences you have experienced. In order to take a look at the status of your case, I kindly ask you to reach me on a PM by providing the e-mail address you registered at NitroCasino. 

    Thank you for your collaboration and Kind Regards, 

    Bob

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    Hello @joshybuoy,

    Thanks for posting in NitroCasino's help thread and apologies for the experienced Inconveniences. 

    I have raised your case to our Payments and Fraud manager. I have also seen your PM. As soon as I receive feedback from our Payments Department, I will inform you about the status of your case and a solution. 

    We are in the process of increasing both our Customer Service and Payments and Fraud teams in order to be able to provide quicker times in all possible areas. 

    Thank you for your patience this time and for reaching us through the Casino Grounds community. 

    I will contact you shortly as a response to the PM to give you further information. 

     

    Best Regards, 

    Bob 

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    18 hours ago, NudgeShuffle said:

    @Bob_NitroCasino To echo the comments from @tries - it's really not cool that any 'pay and play' casino does not offer instant withdrawals. I've played at a number of such casinos and your casino is the only time I have encountered any delay whatsoever.

    I also don't like the fact that responsible gambling controls need to be searched for as opposed to being easily accessible. For example - from the 'my account' area the only option I see for responsible gambling is 'reality check' (does anyone actually use that?) where as to access deposit limits I am required to access the responsible gambling link in the footer of the page which links to an information page and from there I can then link to the limits page. I also see no option to time out or self exclude other than a generic customer service option. I would suggest that if you really are as committed to responsible gambling as your help file suggests then you should make that more prominent / easier for the customer.

    For the above reasons - once my withdrawal is processed I will be closing my account.  I hate waiting for withdrawals and specifically give my custom to those casinos prepared to process withdrawals as fast as they process payments.  I also really don't like the lack of easily accessible responsible gambling features i.e. contact customer service to time out - that feels like behaviour from times gone past and inappropriate for 2020.

    Aside from those issues - my overall experience was good. The games ran well with a big range of slots and providers to choose from.

     

    18 hours ago, NudgeShuffle said:

    I stand corrected on the time out stuff. It's there but you need to click ever so slightly obscure 'click here if you want to chill out a bit more link' at the bottom of the limits page.

    I found that out after chatting with live support who gave me the direct link.

    I should point out I do all playing via mobile. Perhaps desktop site is easier.

    Live chat informed me withdrawal can take up to 72hrs.

     

    4 minutes ago, weimaren87 said:

    I looked aswell for were to set a time out. You have to click responsible gaming on the bottom off the front page. After that you have to scroll down and look for a click here button. If you don't take your time to look properly you will miss it. 

    I felt that live support need alot more training in dealing with customers. First ten times they didn't answered my questions at all. 

    Luckly you have Bob from Nitro here to help you properly! 🙂 

    Hi @NudgeShuffle, 

    Thank you for taking the time to leave your feedback regarding NitroCasino. First of all, we are sorry to hear that you are dissatisfied with some of the responsible gaming features on our site. We would like to assure you that we continuously strive to improve our website and services, and feedback like yours is definitely a great help. Therefore, we confirm that we have escalated your suggestions to the relevant department who are currently looking into the matter.

    As of the waiting times for the transactions, A lot of new players have meant a lot of new winners and first withdrawals to process. We are however increasing our CS, Payments and Fraud departments quickly to relieve any such queues. 

    We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.

    @weimaren87 Thank you for taking the time to both leave feedback regarding NitroCasino and for bringing useful information to this thread! Also for your kind words!

    Thank you again to the Casino Grounds community for all the feedback. 

    Please do not hesitate to reach out to me if further information regarding any matter is needed. 

     

    Best Regards,

    Bob

     

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

     

    19 hours ago, weimaren87 said:

    Hi, 

    I made a deposit of 800kr on Friday and lost them. I haven`t got any reward for playing whole weekend?

    Yesterday I saw that someone in Nitro casino had switched off that I wanted rewards from your casino.. It seems to have happended after my withdrawal on Wedensday. I hope some compensation will be given? 

    After all everyone who is playing on Nitro will get rewarded if they win or loose..

     

    Hi @weimaren87!

    Thank you for posting your experience on NitroCasino. 

    Apologies for the inconveniences you have experienced this time. I have sent you a PM with further information regarding your case. 

    Let me know if there is anything else that we can do for you!

    Best Regards,

    Bob

     

     

     

    • Like 1

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    16 hours ago, Tries said:

    Hey Bob 

    I play at your casino Nitro and win some money it is approved on March the first and got an email of it and still got no money in my bank account I play with trustly instant pay and also withdraw with trustly

    What can be the reason why I still do not have my money

    Tomorrow it is 5 days ago

    Hi @OnAirJannick and @m3evil, 

    Thank you both for your comments regarding NitroCasino. 

    I'm sorry to hear that you have had a negative experience so far and we will try our best to improve it for you. As Nitro is a new site there have been a huge number of lucky winners and first withdrawals to process, and even with automated WDs (which we are working on) these take a longer time to process. The fees are a strategic decision as we try to reduce the load on our payments & fraud team as much as possible. We are however increasing our CS, Payments and Fraud departments quickly to resolve any such queues.

    We appreciate all this feedback and we will make sure to take it into account for our upcoming improvements on NitroCasino. 

    Best Regards, 

    Bob

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    6 minutes ago, Bas210 said:

    Hello NitroCasino

    I joined your website after seeing it here on Casinogrounds. I like the site and the variety of the games.

    However, I joined the site cause I saw the word 'nitrospeed payouts'. I used Trustly (so pay and play), however the withdrawal is pending for 2 hours. 2 hours is not a lot though, but if I use a casino nowadays then I only use (almost) instant casinos.

    Could you tell me if this is the normal speed and process my withdrawal?

     

    @Bob_NitroCasino

    Hi @Bas210

    There are some details I would need to confirm before giving you an accurate answer. 

    I have sent you a PM so we can take this further! 

    Best Regards, 

     

    Bob

     

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    Hello everyone here at Casinogrounds,

    My name is Bob, a Casino Representative for the newly launched NitroCasino. It is a pleasure to meet you all! 

    I have started this help thread so that you can bring up any kind of feedback regarding NitroCasino. Are you missing anything? Encountered a bug? Let me know in this thread or send me a PM, and I will look into it as soon as humanly possible.

    NitroCasino does not have a classic welcome offer. Instead, you just sign up and start playing and your gameplay will be rewarded. It does not matter if you win or lose, your deposits will be rewarded daily, weekly and monthly - just make sure to accept marketing emails and keep an eye on your mail inbox for incoming casino goodies!

    We have done and also aim to do more exclusive giveaways and competitions with CasinoGrounds members in the future.

    I hope you will have a great time playing, wishing you all good luck!

    Best Regards, 

    Bob

    * Unfortunately NitroCasino does not accept UK or SE players at this point

    • Like 3

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