Bob_NitroCasino

Hi @TheBingoKingx, Thank you for sharing your feedback here at Casino Grounds! I'm sorry to hear that your withdrawal has taken longer than usual. I've contacted you via private message to confirm your registered email address, so I can take a look at your withdrawals. Kind regards, Bob

Hi everybody! Bob here from NitroCasino! ☺️ @mallerdtThank you for sharing your feedback regarding your experience at Nitro! I have reached out to you to confirm your registered email address, to see why your withdrawal is pending. 🙂 We aim to process all withdrawals as soon as possible, but keep in mind that it can sometimes take up to 72 hours before it is fully processed. We are looking in to getting withdrawals fast and smooth as possible to get the player experience best possible! @wertygo We have forwarded your feedback regarding the payment fees and wagering requirement to the relevant team. Thank you for taking your time to share this feedback with us! It is important to us, so that we can create the best casino possible to our players! 😉

Hi @puntzak, Thank you for posting your experience in NitroCasino in the Casino Grounds community. Apologies for the inconveniences you have experienced. In order to take a look at the status of your case, I kindly ask you to reach me on a PM by providing the e-mail address you registered at NitroCasino. Thank you for your collaboration and Kind Regards, Bob

Hello @joshybuoy, Thanks for posting in NitroCasino's help thread and apologies for the experienced Inconveniences. I have raised your case to our Payments and Fraud manager. I have also seen your PM. As soon as I receive feedback from our Payments Department, I will inform you about the status of your case and a solution. We are in the process of increasing both our Customer Service and Payments and Fraud teams in order to be able to provide quicker times in all possible areas. Thank you for your patience this time and for reaching us through the Casino Grounds community. I will contact you shortly as a response to the PM to give you further information. Best Regards, Bob

Hi @Bas210, Thanks for reaching out! Let me investigate further and come back to you with further information replying to your PM. Best Regards, Bob

Hi @NudgeShuffle, Thank you for taking the time to leave your feedback regarding NitroCasino. First of all, we are sorry to hear that you are dissatisfied with some of the responsible gaming features on our site. We would like to assure you that we continuously strive to improve our website and services, and feedback like yours is definitely a great help. Therefore, we confirm that we have escalated your suggestions to the relevant department who are currently looking into the matter. As of the waiting times for the transactions, A lot of new players have meant a lot of new winners and first withdrawals to process. We are however increasing our CS, Payments and Fraud departments quickly to relieve any such queues. We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us. @weimaren87 Thank you for taking the time to both leave feedback regarding NitroCasino and for bringing useful information to this thread! Also for your kind words! Thank you again to the Casino Grounds community for all the feedback. Please do not hesitate to reach out to me if further information regarding any matter is needed. Best Regards, Bob

Hi @weimaren87! Thank you for posting your experience on NitroCasino. Apologies for the inconveniences you have experienced this time. I have sent you a PM with further information regarding your case. Let me know if there is anything else that we can do for you! Best Regards, Bob

@Tries Thank you very much for confirming! And thank you for the patience in this occasion. We will work hard to keep on improving NitroCasino. Best Regards, Bob

Hi @OnAirJannick and @m3evil, Thank you both for your comments regarding NitroCasino. I'm sorry to hear that you have had a negative experience so far and we will try our best to improve it for you. As Nitro is a new site there have been a huge number of lucky winners and first withdrawals to process, and even with automated WDs (which we are working on) these take a longer time to process. The fees are a strategic decision as we try to reduce the load on our payments & fraud team as much as possible. We are however increasing our CS, Payments and Fraud departments quickly to resolve any such queues. We appreciate all this feedback and we will make sure to take it into account for our upcoming improvements on NitroCasino. Best Regards, Bob

@Bas210 You are very welcome! Congratulations again on your winnings and wish you a pleasant stay in NitroCasino! Best Regards, Bob

Hi @Bas210 There are some details I would need to confirm before giving you an accurate answer. I have sent you a PM so we can take this further! Best Regards, Bob

Hello everyone here at Casinogrounds, My name is Bob, a Casino Representative for the newly launched NitroCasino. It is a pleasure to meet you all! I have started this help thread so that you can bring up any kind of feedback regarding NitroCasino. Are you missing anything? Encountered a bug? Let me know in this thread or send me a PM, and I will look into it as soon as humanly possible. NitroCasino does not have a classic welcome offer. Instead, you just sign up and start playing and your gameplay will be rewarded. It does not matter if you win or lose, your deposits will be rewarded daily, weekly and monthly - just make sure to accept marketing emails and keep an eye on your mail inbox for incoming casino goodies! We have done and also aim to do more exclusive giveaways and competitions with CasinoGrounds members in the future. I hope you will have a great time playing, wishing you all good luck! Best Regards, Bob * Unfortunately NitroCasino does not accept UK or SE players at this point