Scatters Casino

Hi. I'm afraid that isn't how the entities work legally. We simply can't control, intercede or take any position on the other casinos just because we share a platform provider. I can't give you anything else - your issue is not with Scatters Casino it's as simple as that I'm afraid. You need to go to the actual source of your issue not to us because we don't have anything we can do for you when your complaint lies elsewhere. Honestly I'm afraid there's no way I can help you out with this and I assure you if I could I would.

Hi, Thanks for getting back so quickly on this. I'm afraid this isn't a Scatters Casino issue. Your issues concern other casinos on the network and we can only intervene on Scatters issues of course. You'd need to take this up with the casino you excluded from initially. We acted on your issue to the full extent we can and we blocked your account as soon as you requested it. Best Regards, Karl

Hi, We've thoroughly checked this along with our partners. We can't go into too much specific detail here but as stated by them the player did have accounts with other sites on the network which were still open prior to the Scatters account and remained so until they were closed following this complaint. There was no mention of gambling problems from the player when closing accounts within the same network. The player independently closed two casino accounts leaving others open - this would not have happened had the closures been due to stated gambling concerns. Any emails which the player received were legitimate emails from casinos with open accounts. The timeline and prior communications indicate the following: -Player registered at Scatters on 08.11.2019 -Account permanently banned at Scatters on 08.11.2019 -First email received from player mentioning gambling issues on 08.11. 22:14 -No emails or communications were sent by Scatters to the player after the account was closed All players are of course welcome to raise any perceived issues they have with the regulator but in this case, we at Scatters and the platform provider acted responsibly and correctly.