msdutchy

Quoting myself here, but this is directly copied from Scatters terms and conditions: "THESE TERMS REPRESENT AN AGREEMENT BETWEEN YOU AND GAMMIX LTD." That does not look like they are operating completely independently to me. If that was the case I would expect that the agreement (T&C's) would be with Scatters, not Gammix.. Anyway, got a PM from Karl just now with the contact details of Gammix (mail and phonenumber) and that this case is now considered closed on their end. Bummer, but I will get in touch with Gammix and see what will happen. My expectations are not very high at this stage.. I will update this thread if somethings happens.

Hi TalkingSlots, I self excluded myself at CashiMashi on the 4th of august this year. This is a link to their MGA license page: https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=1ff23157-e794-4df7-be87-93d673dffbb5&details=1 Both Scatters and Cashimashi are listed on there. Both casino's also state on their casino footer: "This website is operated by Gammix Limited" So it is confusing indeed, but I can't see any other operator mentioned at these casino's other than Gammix Ltd.

Hi thanks for your reply. They share the same license, which is owned by Gammix. It would be different if they had their own license I suppose. A lot of regulations, including self exclusion rules, are for all brands under the same license, and that makes them connected. It is quite confusing, but as stated by the rep in his first response. If it was known to them or on their network that my account was self excluded for gambling related reasons, I should never been able to play with them. So that indicates to me that they are connected and in contact with the related casino's and following regulations on this subject (or at least claim that they are). As discussed in this topic, I have proof that in fact I did self exclude for problem gambling on their network earlier this year. After my mentioning of that, the rep changed his approach stating that they are operating completely independently. I just find it strange and I am not sure what more I can do here.

I agree on that, but being part of any casino network comes with specific responsibilities and rules, especially in regards to responsible gambling. That is not only based on my opinion, but also on requirements from their regulator. In the end this is Gammix ltd. But my first line of approach is the casino support (in this case Scatters). It is up to them to escalate it to the correct persons within their network imho. I expected that this already happened, but it seems that is not the case. @Karl Andersson as suggested, can you escalate it to the responsible persons within the Gammix organisation? In the meantime I would like to keep this topic open to post and receive further updates.

I am refering to this Karl. This is completely false, as I did self exclude for this exact reason on your network on the 4th of august 2019. I should never be accepted on Scatters, yet this happened and no action were taken to block me accross your network, leaving the possibility for me to open accounts on both Scatters and Crazeplay You are all part of the same network right? So that also makes it your issue, as such exclusions has to be implemented on the network, just as you stated..

Hi Karl, What you are stating here is simply false. I have on record that my account on a different casino on your network (Cashimashi) was self excluded for problem gambling related reasons on the 4th of august 2019. This was confirmed by their live support and I made a recording of this since you are not willing to provide players with chat transcripts. I would be happy to provide you or skylined87 with this proof, but I have to remind you that this was already sent to you on the 15th of november in my complaint (which I still waiting to see any response on). Finally all my accounts are now closed, it took you 3 weeks to take action on this. So no, in my opinion you acted far from responsible in this matter.

Hi guys, I just registered a new account, and I don't intend to stick around for long as I am trying to stay far away from gambling. But I would like to warn you for Scatters Casino, and Gammix Ltd in general. This casino is listed with a very good review on Casinogrounds, but they don't take responsible gambling very seriously. In fact, they are the complete opposite of responsible if you ask me. I've sent them a complaint around 3 weeks ago, because they are not complying with some of the safeguards that are present in the Players Protection Directive (MGA). For instance, they are required to self-exclude players across their entire network when a self-exclusion request is linked to problem gambling. I am self-excluded at Gammix ltd for this exact reason, but it is still possible for me to play with them (including their new casino "Scatters"). I also mentioned to them that multiple accounts on their network remained active, and I requested them on the 15th of November to close those accounts immediately as I am already self-excluded for problem gambling. Till this date my accounts are still left open, and I am receiving spam mails everyday to take their bonus offers. Very responsible right? Normally I would say As a gambler you are solely responsible for what you do. But in this case I entirely blame this casino group for this, as it is just plain wrong. They should lose their license for not acting on self-exclusion requests. It makes me believe if they are doing this on purpose in the hope that I can't control myself and continue to gamble with them. I have yet to receive a response from them about my complaint by the way. Not sure if they have a rep on this forum to give me some more insight about this. But anyway, please be advised that they can't be trusted when it comes down to responsible gambling.