hi @vanHooff,
thanks for responding to my post and the information you give me.
i have nothing to hide, so i'm not giving out any misinformation.
i have talked to customer support when i needed my account to be verified, they said that because i already had an account, although closed, i had to send an email to hey@casumo.com and explain my situation.
if you want i can send you the transcript of my confersation to customer support so you can see what they promised me.
in regards to the exhausted options with customer support, nobody seems to be able to help me, it might be a miscommunication as you stated, but i explained multiple times the situation, and i do not hold any information back as im not trying to be dishonest.
do you think i should use an ADR in my case?
thanks for the advice once again,
Jacob
Hello @dirtystack,
thanks for your reply,
yes ive tried logging into both accounts, one (the new one) says its paused because its under suspision of being a dubble account, the other says its self excluded indefinetly (wich i did on my self a year ago).
5 days since ive send the first email, than a couple of hours later they confiscated my money and blocked my account.
5 days since my account got paused (in the email they said it was blocked, but on the site they say its paused).
I honestly do not no if i stated problem gambling as a reason, i just wanted to close the account because i lost to much (wich i did by self excluding it indefinetly a year ago)
i hope this info helps you to help me find a solution to this problem.
with kind regards,
Jacob