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Bas210

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    RTP on CasinoFriday isn't correct (and very low)

    in Casinos & Sports

    Posted · Edited by Bas210

    On 28/08/2021 at 20:13, Dinkeydock88 said:

    Had same problem there, a slot ive played for years and almost know it like the back of my hand. Enter casino Friday its like they have their own copy of the game with downlow RTP. I selfexcluded permanently from them

    Had the same feeling but when they told me it was at least 94% I felt fucked but the 94 was the ultimate bottomline for me, not 91.

    On 28/08/2021 at 14:38, LetsGiveItASpin said:

    Hey @Bas210

    Sorry for the late reply, I forwarded this thread to them but didn't follow up as I had vacation and tried to stay away from gambling. Have poked them again, if it's correct it's not good at all. Personally I try and avoid PnG / Pragmatic as they tend to have lower RTP on most casinos and if it's not 96%, the casinos are adviced by the providers not to show it unless license forces them to do so.

    If you need to me to take a look at a post in the future, please drop me a PM as my notifications are at 99+ all the time.

    All the best,
    Kim

    Thanks for you help and effort Kim. Please let me know when you receive any update.

    RTP on CasinoFriday isn't correct (and very low)

    in Casinos & Sports

    Posted

    1 minute ago, Svenix said:

    You're right, why are CG and streamers sweeping this under the rug? In my eyes this should be a huge issue, other companies will be fined huge when they lie about things involing so much money. Everyone will chose another bank when they lie about 4% intrest and this is just a small thing? Why is this still a recommended casino? @LetsGiveItASpin @Nick @Skylined87 

    Thanks!

    91% is around 94% I heard from CasinoFriday, so dont complain it is the same

    RTP on CasinoFriday isn't correct (and very low)

    in Casinos & Sports

    Posted

    11 minutes ago, Svenix said:

    This just frighten me that there are more casino's who aren't fair when it comes to RTP and things like that. In this case, nobody will do anything to it and they will go on lying about their RTP. I already finded it hard to win anything on Friday, now I know why...

    Agree, but I more dissapointed in the lack of response on this forum, cause the casino get promoted on the forum. At least it made me gamble free for 5 weeks now so that is probably worth more.

    RTP on CasinoFriday isn't correct (and very low)

    in Casinos & Sports

    Posted

    49 minutes ago, mosmagic said:

    This is a really dodgey tactic if this is true. Being able to hide the RTP on the game itself should be a violation of their license? Then adding in whatever  return to player percentage the so-called "provider" wants by hiding it is or should be regulated under the MGA license isn't it?

    And the whole "it's only a few percent" argument is bullshit when it's $billions$ involved and millions of players every year. That extra $50 loss over $1k adds up!

    Are the casinos endorsed by Casinogrounds vetted? These cowboys changing the rules all the time is a moneygrabbing scheme with a "License" meaning almost nothing. Sort of takes a little more fun out of casino gaming :(

    I think this comes down to a trust thing. We put our trust into these casinos, the Malta Gaming License or our friends here by endorsing these casinos isn't a good thing if this is indeed true. Back to the old days when casinos weren't regulated and it came down to trusting the casino to payout with your fingers crossed most of time and that sucked.

    If this is true thanks for the heads up and I will be checking every slot I play for real RTP percentages. 

    I fully agree (although it is licensed in Estonia apparently). But before I signed up with this casino I checked if it was GC recommended, so that is why I joined them. 

    Good lesson for the future to not just believe livechat but do your own investigation. Still thinking what I should do now or just leave it.

    RTP on CasinoFriday isn't correct (and very low)

    in Casinos & Sports

    Posted

    Hi there all!

    I found CasinoFriday to play my favourite games, Reactoonz 1 & 2 (Yeah, I know!).

    In the game help file I couldnt see the RTP, so I asked livechat yesterday:

     

    Me 10:51:37 am  
     
     
    Could you tell me what the RTP is on Reactoonz and Reactoonz 2? I can not see it in the game file
    		 
     
     
     
     
      Pasi 10:52:05 am  
     
     
    All our games have RTP of 94-97%. Unfortunately we cannot see the specific games either, that do not have it shown in the game themselves. 🙂
    		 
     
     
     
     
      Me 10:52:42 am  
     
     
    but at other casinos you can see it in the help file normally sir
    		 
     
     
     
     
      Pasi 10:52:52 am  
     
     
    That is unfortunately not the case here.
    But as said all games have RTP of 94-97%.
    		 
     
     
     
     
      Me 10:54:06 am  
     
     
    Okay, thank you

     

    94% is low, but for me the absolute minimum to play Play 'n Go on. So off I go and I had a session on Reactoonz 1 and 2. The RTP-helpfile didnt felt good so I decided to check again today, with the help of the insepect page in Chrome (I forgot to do that yesterday). There I saw:   

    <custom><RTP Value=\"91\

    I decided to contact livechat straight away and got this remarkable response:

     

    How can i help you regarding the RTP?
     
    Yes
     
    Your team answerd that all your games are between 94 and 97%, correct?
     
    Pasi 14:47
    That is correct.
    me:
     
    I just checked the inspect game filles on REactoonz for example.
     
    "<custom><RTP Value=\"91\"
     
    This does not make me happy to be honest
     
    Cause I was expecting it to be at least 94%, which is already low
     
    Pasi 14:48
    That is something the game provider handles and if the RPT is slower, they have not informed us. The minimum should be around 94%.
    me:
    But it isn't at 94%. And that is a bit too easy, cause I asked your livechat team what the RTP was, while it is at least 3% lower
     
    Pasi 14:49
    That is the information we have from the game providers.
    me:
    I played the play 'n go games cause I assumed it was on at least 94
     
    I am wondering what the compensation or the solution will be.
     
    Cause it is too easy to just say: oo, incorrect information
     
    Pasi 14:50
    Naturally the general RTP being around 94, means some games can have lower, some games higher.
    me:
    Sir, your team said to me all slots where at least 94 and ma 97
     
    max
     
    Pasi 14:51
    The general RTP is around 94%. This means some games can have lower, some higher.
    Me:
    That is not what I asked. I asked what the RtP on reactoonz was and your team said it was at least 94, max 97
     
    Pasi 14:51
    And we answered you that we don´t have a way to check it individually.
     
    And gave youa general answer, regarding all games.
    me:
    But I checked it for you now, and it is not in your 94-97 range
     
    Pasi 14:52
    91% is around 94%.
     
    As said, different games can have hither or lower RTP.
    Me:
    So this is your solution? I found this website via Casinogrounds.com, I will put the issue on the forum there, not to blame you guys but it does not sound fair that you guys told me that there was at least 94% RTP, 91% is way lower. Not just around 94%
     
    Pasi 14:53
    You are naturally free to do so. The answer we have given you, was that the general RTP is between 94-97%. We did not say that the game in questio, had a specific RPT.
    Me:
    Could you please send me the chat transcript of yesterday please?
     
     

     

    ''91 is around 94''........

    But what to do now? Leave it? It feels a bit unfair to be honest

     

    • Like 3

    NitroCasino - Help thread

    in Casinos & Sports

    Posted

    @Bob_NitroCasino Is het REP still here?

     

    I really like the casino but I have to fully agree with this post, I have another pending withdrawal

    On 09/03/2020 at 21:24, NudgeShuffle said:

    @Bob_NitroCasino To echo the comments from @tries - it's really not cool that any 'pay and play' casino does not offer instant withdrawals. I've played at a number of such casinos and your casino is the only time I have encountered any delay whatsoever.

    I also don't like the fact that responsible gambling controls need to be searched for as opposed to being easily accessible. For example - from the 'my account' area the only option I see for responsible gambling is 'reality check' (does anyone actually use that?) where as to access deposit limits I am required to access the responsible gambling link in the footer of the page which links to an information page and from there I can then link to the limits page. I also see no option to time out or self exclude other than a generic customer service option. I would suggest that if you really are as committed to responsible gambling as your help file suggests then you should make that more prominent / easier for the customer.

    For the above reasons - once my withdrawal is processed I will be closing my account.  I hate waiting for withdrawals and specifically give my custom to those casinos prepared to process withdrawals as fast as they process payments.  I also really don't like the lack of easily accessible responsible gambling features i.e. contact customer service to time out - that feels like behaviour from times gone past and inappropriate for 2020.

    Aside from those issues - my overall experience was good. The games ran well with a big range of slots and providers to choose from.

     

    NitroCasino - Help thread

    in Casinos & Sports

    Posted · Edited by Bas210

    On 03/03/2020 at 17:02, Bob_NitroCasino said:

    Hello everyone here at Casinogrounds,

    My name is Bob, a Casino Representative for the newly launched NitroCasino. It is a pleasure to meet you all! 

    I have started this help thread so that you can bring up any kind of feedback regarding NitroCasino. Are you missing anything? Encountered a bug? Let me know in this thread or send me a PM, and I will look into it as soon as humanly possible.

    NitroCasino does not have a classic welcome offer. Instead, you just sign up and start playing and your gameplay will be rewarded. It does not matter if you win or lose, your deposits will be rewarded daily, weekly and monthly - just make sure to accept marketing emails and keep an eye on your mail inbox for incoming casino goodies!

    We have done and also aim to do more exclusive giveaways and competitions with CasinoGrounds members in the future.

    I hope you will have a great time playing, wishing you all good luck!

    Best Regards, 

    Bob

    * Unfortunately NitroCasino does not accept UK or SE players at this point

    Hello NitroCasino

    I joined your website after seeing it here on Casinogrounds. I like the site and the variety of the games.

    However, I joined the site cause I saw the word 'nitrospeed payouts'. I used Trustly (so pay and play), however the withdrawal is pending for 2 hours. 2 hours is not a lot though, but if I use a casino nowadays then I only use (almost) instant casinos.

    Could you tell me if this is the normal speed and process my withdrawal?

     

    @Bob_NitroCasino


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