rosechambers

From your response I would assume you are a casino apologist, former employee or a former affiliate. That is the only explanation as to why you cannot see anything absurd here. You cant see any case being ruled in my favour? You clearly know nothing about consumer law (You weren't aware, or don't want others to know, casinos are governed by EU consumer law) I've not said i provided screenshots of pdfs. Look at their emails. They are asking for camera taken pictures of pdfs? Again utter lunacy) TO REFRESH.....I HAVE PROVIDED: - .PDF POA OF BANK STATEMENT DATED TWO MONTHS AGO, (DEPOSITS TO MR GREEN ON THIS) - CREDIT CARD DATED TWO MONTHS AGO (PDF) - UTILITY BILL (INTERENT) PDF - SELFIE WITH PASSPORT X 2 - CARD PICTURES X 1 - PASSPORT X 1 All taken (where applicable) with my sons new iphone with an amazing camera. William hill being the parent company is extremely relevant as I used the same docs and was verified within minutes. Meaning the documents are okay for the parent company to complete KYC but not for the subsidiary? Thats absurd, even if they have different KYC procedures. You need to stop flogging a dead horse and arguing against this. More absurdity - Mr Green asked for a FOURTH POA after I sent the second and third and detailed I had no more. Its COMPLETELY UNREASONABLE to expect an individual to have copious amounts of documents and they clearly asked for a fourth knowing I had nothing further. Its delaying tactics, classic behaviour of terrible casinos as most people give up and the casino collects the money. Moreover (further absurdity) it is COMPLETELY AGAINST CONSUMER LAW for a vendor to refuse a refund to a customer if they reject their custom. They have everything they need detailed under KYC and are simply now (by the legal definition) attempting theft. The reason I believe you are probably someway affiliated (or have been) with casinos is your points on AML. THEY ARE ABSURD AND IRRELEVANT. The casino had no issue letting me deposit multiple times with no KYC. The money could of been stolen or dirty, They were fine for me to deposit when they thought I would lose it..... 5 minutes research online will show anyone ECOGRA IS NOT NEUTRAL. Just look at the percentage of cases that go against the player. Mr Green are refusing to respond to emails, refusing to acknowledge I do not have a fourth POA and refusing to return the balance. If you don't think this is absurd and disgusting behaviour I can only assume you are not a rational and fact finding individual. Please stop dragging this thread into faff. Hi, What is this?

The soft credit search etc is not applicable to me. I am based in the EU not the UK. As I've said previously I am verified at William Hill the parent company. I have contacted them for help and they have refused. I have asked if my documents are okay with them or do they need anything else. They have stated they are fine and I'm fully verified. So the casino using the absurd notion of AML and fraud etc is ludicrous. The reality is I stated clearly to Mr Green after sending three POAs and they have requested more, I have nothing else. The casino had no interest in being reasonable of acting fairly. I have asked for my money to be returned and they have refused, breaching consumer law. I asked for my deposits and they refused without a fourth POA and third selfie. It is theft. Simple as that. If I use ECOGRA I would suggest I have a zero chance or below of success if you look at their percentages for ruling in favour of the player. Who funds ECOGRA? The people they rule in favour of over 90% of the time. My only recourse is EU court, which has cost me money. I have attached screnegrabs for you to see the absurdity. They want photo captured pictures of pdf documents?....The verification team has verified but they want things I do not have? I'm verified at William Hill with the same documents but they are not good enough at Mr Green?

I had a really terrible experience at this casino. Kept refusing my skrill screenshot. I eventually had to make a youtube video of the screen and send it to them with some help. Casinos need better regulation and punishments for sure. You have submitted the documents, they have no lawful reasoning for keeping your money if they refuse them.

They will not tell me why they have rejected them? They have said they do not need to give a reason. I originally sent my main bank statement POA. They then requested another one so I sent TWO and stated thats all I have in my name. They then requested ANOTHER POA. Mr green have an awful reputation online after being taken over by WHG (Again Im verified at William Hill with the same documents Mr Green are rejecting). I have asked for clarity from Mr Green and they have said they will make no further comment and told me to go to ECOGRA (Which from my research is pointless). Casinos and bookmakers are governed under EU Consumer law. I have checked this on Martin Lewis site and with CAB. I've submitted my EU court claim at this stage as they are leaving me with no other recourse. I will keep this thread updated for others who run into this issue.

Unfortunately it is not working out. Mr Green stated on chat I was verfied. I supplied them with this proof. They ignored it. They have had my bank POA, my online card bank POA, my interent bill POA. They are now saying these have been refused. I have told them there is literally nothing else in my name. Zero documents. I am also not prepared to fake one. They have not cared and told me their final position is they are keeping the money until I send in another POA and third selfie??? A casino cannot break consumer law. I have supplied everything listed on their site and on MGA site. The casino is now refusing to answer my emails or be reasonable. If now is not the time for court, when is? I have no idea what to do in this situation....

Hello, Mr green are attempting to refuse my verification docs and attempting €600 theft. For over a month i am fully verified at their parent company William Hill. I have had over 4k withdrawals/deposits there no problem. I signed up to Mr Green under their brand due to better game choices. I requested a withdrawal and uploaded the same docs as I did at Hills. I was told by mr green chat I was verified. I then got an email stating they need another POA, card pics and selfie. I sent another two POAS (including a second bank statement with deposits to Mr Green on them) and card pics and two selifes. I told Mr Green I have no more POAs now (I sent three, a person only has so many). They responded (rudely) asking for more POAS and more seflies. I refused to send in anything further (I have no more POAS) I pointed to the fact I have supplied all necessary KYC under MGA guidelines, the docs I supplied were verified at the parent company HIlls and I was told I was verified on Mr Green chat. I asked them politely to close my account and return my balance and I will play at Hills. They have refused and I have had to start ECOGRA, MGA complaints and have complained to Hills. Can anyone else help here or offer advice? Or is it court next?