ThatOneTurtlePie

so I was betting on party poker, a UK online casino I've used for over a year and never had an issue with. during a round of lightning roulette they took my bet amount but didn't actaully play my bet, this caused me to miss a 300x that would have been worth £150, support has been useless and told me to email off the clip and information that I'm yet to get a response for. not sure what else to do and I feel like I've been scammed. here's the clip https://www.twitch.tv/thatoneturtlepie/clip/SolidToughTitanBabyRage-zfMS1ULmidtm8rSj