anoynmous221 Posted 14 November Posted 14 November Hey guys I write this from the netherlands, i dont know if all leovegas have the same problem with the exclusion tool. but apparantly when you exclude yourself from a certain aspect of the site casino live casino or sportsbook you can undo it within 10 sec. I signed up @ leovegas netherlands, I always use tools on any website where i gamble, so i can block myself from casino and live casino so i wont lose myself and lose my money cause i know myself, I only keep the sportsbook section open. i did the same with leovegas, only to find out that you can literaly undo it within 1 sec after you put in the exclusion. how is this tool working correctly? whats the point of the tool? the answer I got ws yeah well you should have self control and not undo it, I thought this tool was people who dont have selfcontrol? I lost 6000 EURO thnks to the use of this ''responible gaming '' tool , is there anyone from leovegas who could give me answer as to why you guys have this tool, as the only casino wher eyou can undo a self exclusion?
spiker1977 Posted 18 November Posted 18 November Hi If you think that the responsible gaming tools in Leovegas are not working/mailfunktining then you try to dispute it with leovegas first. When you done that and you are not satisfied with the answer. Then you can make a complaint to MGA. https://www.mga.org.mt/player-hub/lodge-a-complaint/ Don't expect much from them,
CGDL Posted 18 November Posted 18 November On 14/11/2024 at 21:20, anoynmous221 said: Hey guys I write this from the netherlands, i dont know if all leovegas have the same problem with the exclusion tool. but apparantly when you exclude yourself from a certain aspect of the site casino live casino or sportsbook you can undo it within 10 sec. I signed up @ leovegas netherlands, I always use tools on any website where i gamble, so i can block myself from casino and live casino so i wont lose myself and lose my money cause i know myself, I only keep the sportsbook section open. i did the same with leovegas, only to find out that you can literaly undo it within 1 sec after you put in the exclusion. how is this tool working correctly? whats the point of the tool? the answer I got ws yeah well you should have self control and not undo it, I thought this tool was people who dont have selfcontrol? I lost 6000 EURO thnks to the use of this ''responible gaming '' tool , is there anyone from leovegas who could give me answer as to why you guys have this tool, as the only casino wher eyou can undo a self exclusion? I have locked this thread as this is a serious allegation, made by an anonymous account. I am unable to offer immediate assistance as the email provided by "anoynmous221" is a fake one, and thus I can not verify these claims without a username/email that LeoVegas can match with the player's account history. Should OP wish to pursue this case, please send me a Private Message. Despite locking the thread, I have informed LeoVegas about this thread, and recommended that they test whether or not it is possible to replicate OP's claim. Should such be the case, LeoVegas will fix it.
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