24 Casino. Beware of the T&C's - A warning to all.

[24Casino Community Manager]

On 12/11/2024 at 08:22, jankkee said:

I wagerd a 200% bonus (100€ + 200 bonus) there and after wagering I had ~1200€ balance. I cashed 1000€ and left 200€ to play with, cashout processed kinda quick. Would have been interresting to try to cashout the rest, since it did not dissapear after wagering / was left on my account after cashout even though it says this max 5x cap.. In some casinos with caps I have experience of that then remaining money after wagering is cut off from the balance..

P.S. I think I actually cashed 1000.xx something so I indeed exceeded the Max cap cashout 🤔😆

Myabe there are special terms from Cg/lgias players? @Skylined87 @LetsGiveItASpin

Quite simple , you received this because it's not part of the promotions above and the max cash out doesn't apply, but this doesn't suit the narrative and cherry picked argument above @Fireindadisco

[Fireindadisco]

14 hours ago, 24Casino Community Manager said:

Final one from me @Fireindadisco – You're focusing on certain bonuses that are completely optional and not imposed on the player. As I showed you in the poll privately (and I am attaching it here), our players prefer to have many more regular bonuses and accept the strict restrictions. The trade-off is that they receive frequent bonuses. Not every player thinks the way you do, and you need to adapt to your player base. You are cherry-picking points to conveniently suit your narrative that these bonuses are predatory, while completely disregarding the fact that if players don’t take them, we are still providing huge value to our players in the form of cashbacks, rakebacks, and other bonuses without the restrictions above. I find it interesting how you are able to comment on our bonus structure without fully trying our product. You also need accept that the world of players goes way beyond the streaming one, to which we constantly need to adapt too. All the best,.

Just when I thought I was out of this thread, I am pulled back in. 

Wow!  "Cherry picking to suit a narrative".  How dare you suggest that. I am not going to mince my words, so let me be very clear.

I am not focusing on certain bonuses.   I am focusing on the ones on your website with big banners to entice people in .  All of them.  I am also focusing on the emails I received after signing up.  All of them.  They all had the same unfair 5X CAP after 45X wagering with max bet of €5.  This is your standard mantra in your terms & conditions as pointed out in previous posts. I can assure you that I am not cherry picking.  The thread was started to make the community aware and not get caught by the bonus terms behind the banners (like some in the trustadvisor reviews). 

"I find it interesting" that you clearly haven't read my previous posts if you make incorrect statements about me trying your product.   I have signed up and deposited and on @LetsGiveItASpin - Casino Streamer recommendation.  I've seen enough.  You certainly haven't enamored me with your latest response to change my mind.

Quoting me a Telegram straw poll as some kind of guise to do what you want is simply laughable.  The reality is that in real world research most players don't understand wagering terms until it is too late.  It's why some countries have already removed the bonuses option, whilst others are gearing up to do so.  

It is you that "needs to accept" that there are people out there who will call you out on what they perceive as untrustworthy and unacceptable practices.  Would you get away with these terms in any other licensed market other than Curacao ? 

It takes the word of an established and trusted streamer to entice people into this murky world of poor transparency.  24casino is just a brand name operating under a DAMA JaZ licence from Curacao and run by a marketing agency in Hive Affiliates

"Hive Affiliates is managed by industry veterans with a focus on trust and transparency".  So transparent that there is no details of who these industry veterans are, or where they are ?

Finally,  had you not been so rude I would not finish this post up by pointing out that Malta is in your restricted territories list of where people can sign up and play with real money. 

Slán

Edited 30 November by Fireindadisco

[Fireindadisco]

"Hidden - This content must be approved before it can be edited. "

 

[spiker1977]

 

What i read from this "misleading poll" is that 45% of your telegram voters have done 0-4 deposits and are not eligible for non restricted bonuses. 

The majority 55% of the voter that have done the Req of 5 deposit or more. Don't want a hard cap on the bonuses. 

When you are accusing @Fireindadisco for cherry picking... Check your self in the mirror before you open your mouth. 

I think as gambling community it's great that @Fireindadisco did try to give ppl a heads up on a bonus issue. So new gamblers don't make unneedy mistakes when trying out new casinos. 

My personal advice is when you take a bonus is READ the T&C thoroughly. And check what games are restricted under bonus play, i have lost my money few times on this mistake. Here are 24casinos restricted games 

The following games are excluded from Bonus wagering: Scarab Treasure, Aztec Emerald, Fruit Loop, Princess of Pearls, Wild Hearts (Amatic), Rocket Dice, Blackjack Surrender, Plinko, Zorro Wild Heart (BGaming), Surfin' Reels, Wombaroo (Booming), Dr. Jekyll & Mr. Hyde, Fruitbat Crazy, Max Quest: Wrath of Ra, Lava Gold, Pinocchio, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take The Bank, Take The Kingdom, Take Olympus, Take Santa's Shop, Tens or Better, The Hive!, The Mystic Hive, Three Card Rummy, Triple Edge Poker, Vip European Roulette, WhoSpunIt Plus, Zoom Roulette (Betsoft), Ninja (Endorphina), 1429 Uncharted Seas, Hope Diamond (Epic Media), Fluffy Rangers, Rocket Stars (Evoplay), Deep Blue Jackbomb, Lines of Magic (Felix Gaming), Egyptian Dreams Deluxe, Candy Tower, Fly!, Jellyfish Flow, Knockout Football, Knockout Football Rush, London Hunter, Magic Oak, Marvelous Furlongs, Presto!, Pumpkin Patch, Santa’s Village (Habanero), Ambiance, Mega Boy, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller (iSoftbet), Bangkok Dreams, Crystal Cavern, Dino Odyssey (Kalamba), Bastet and Cats (Mascot), Blood Suckers, Blood Suckers II, Dead or Alive, Dead or Alive 2, Dead or Alive 2 Feature Buy, Devil's Delight, Lucky Angler, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Scudamore's Super Stakes, Serengeti Kings, Single Deck Blackjack Professional Series, Street Fighter II: The World Warrior Slot, Rome: The Golden Age, The French Roulette, The Wish Master, TXS Hold'em Professional Series, Wilderland (NetEnt), Book Of Shadows (Nolimit City), Wild Cherry Blast, Wins Ahoy (Nucleus), 300 Shields, Jackpot Jester 200000, 1429 Uncharted Seas, Lil Devil, Royal Mint (NYX), Myths of Bastet (OnlyPlay), Baker's Treat, Eye of the Kraken, Golden Legend, Happy Halloween, Hugo 2, Mahjong 88, MULTIFRUIT 81, Pearls of India, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Tower Quest (Play'nGo), Solar Temple, Solar Queen, Solar King (Playson), Age of the Gods: Ruler of the Seas, Shields of Rome, Storms of Ice Power Play Jackpot, Wild Lava Savage Jungle, Viking Runecraft (Playtech), 3 Kingdoms – Battle of Red Cliffs, Bronco Spirit, Cash Elevator, Dragon Kingdom - Eyes of Fire, Golden Beauty, Jungle Gorilla, The Champions, Wild Depth, Queen of Gold, Jade Butterfly, Snakes and Ladders Megadice (Pragmatic), Bison Battle, Jammin' Jars 2, Wild Swarm, Wizard Shop (Push Gaming), 3 Tiny Gods, 300 Shields, Africa X UP, African Quest, Agent Valkyrie, Astro Legends: Lyra and Erion, Art of the Heist, Beautiful Bones, Bikini Party, Book of Oz, Bookie of Odds, Bookie of Odds, Break Da Bank Again Respin, Castle Builder, Castle Builder II, Cool Buck, Craps, Dragon Dance, Elite of Evil: Portal of Gold, Flower Fortunes, Forsaken Kingdom, Gems Odyssey, Gems Odyssey 92, Gods Of Power, Goldaur Guardians, Golden Stallion, Hot Ink, Le Kaffee Bar, Lil Devil, Lucky Clucks, Magic of Sahara, Medusa, Monster Blast, Peek-a-Boo - 5 Reel, Pets Go Wild, Rabbit in the Hat, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Santa Goes Wild, Scrooge, Sisters of Oz WOWPOT, Solar Queen, Spectacular Wheel of Wealth, Stardust, Tomb Raider - Secret of the Sword, Tomb Raider, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Village People Macho Moves, Wheel of Wealth Special Edition, Wheel of Wealth, Wild Orient, Zombie Hoard (Quickfire), Skulls Up! (Quickspin), 5 Families, Ancients Blessing, Aztec Spins, Bombuster, Diamond Blitz, Dynamite Riches, Lucky Fridays, Spin Town, Three Musketeers, Reel Heist, Well Of Wishes (Red Tiger), 3 Secret Cities, 100 Bit Dice, Book of 99, Deep Descent, Frequent Flyer, Hellcatraz, Kingmaker, Lil Devil, Marching Legions, Royal Mint, Slot Vegas Megaquads, Trail Blazer, Wizard Shop (Relax), 1 Reel Egypt, 1 Reel Fruits, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Xmas, Cupids Strike 2, Divine Forest, Lemur Does Vegas, Summer Splash, Mines of Gold, BlackJack (Spinomenal), Solar King, Solar Temple (Slotegrator), Egypt King (Swintt), 1429 Uncharted Seas (Thunderkick), Crypts of Fortune, Mining Factory, Victoria Wild (TrueLab), Alchymedes, Ancient Eclipse, Cauldron, Cazino Cosmos, Dark Vortex, Dwarf Mine, Double Dragons, Football Glory, Hammer of Gods, Holmes and the Stolen Stones, Jackpot Raiders, Johnan Legendarian, Jokerizer, Legion Hot 1, Ozwin’s Jackpots, Robin Sherwood Marauders, Spina Colada, The Hot Offer, The Dark Joker Rizes, The Royal Family, Towering Pays Valhalla, Tut's Twister, Vikings go to Hell, Vikings go Berzerk, Victoria Wild, Wicked Circus, Wolf Hunters (Yggdrasil), 9 Lions, Black Horse, Black Horse Deluxe, Butterfly Lovers, Hot 777, Hot 777 Deluxe, Larry The Leprechaun, Reel Hero, Relic Hunters and the Book of Faith, Sonic Reels (Wazdan), and all Jackpot slots.

[Badger]

On 28/11/2024 at 23:24, 24Casino Community Manager said:

Hi Badger,

You mentioned that you receive daily deposit offers and free bonuses via Telegram. However, there is a restriction when these bonuses are given so frequently. That said, there are still many bonuses without such restrictions.

As a final point, aside from cashback and rakeback, nothing stops you from playing with real money. So, your argument here seems to be that you want fairer bonuses with uncapped winnings, correct?

I`ve never asked about getting these offers so frequent, they just flood my email almost on a daily basis. But they all are the same. Bonus terms are a joke. The bonuses you talk about (the better ones) has never reached my account. And I`ve made multiple deposits and bonus offers always have the same shitty terms. Rewarding players that play more and more you say, but nothing has changed for me. So I simply don`t believe what you say.

Sure, always possible to play without any bonus. But the key here is that I got 24casino recommended from Kim and Hampus. With promises of a great casino with amazing bonuses and fast payouts. Never seen any of it. Only the opposite. Every other casino I play at has better terms than 24! Maybe withdrawals are fast, but it`s almost impossible to get one if you use a bonus. As far as i know - not even Kim has managed to get a withdrawal from 24casino on stream. Unlucky maybe? Or too high wager? I don`t know the answer.

And I must add that your rude responses to @Fireindadisco is the most unprofessional behaviour I`ve ever seen from a casino representative on this forum.

[stef calin]

Absolutely spot on @Badger and @Fireindadisco here on regards the bonuses offered. Also i want to mention and agree that a lot of the players don't read and care about the bonus T&C they just want the bonus to gamble. In rare occasions you will see complains regards this just because the majority of them cannot complet the wager, i was one of them in the past that took bonuses without reading the T&C's , even recently like 2 months ago i took a 200% bonus on 24 knowing the T&C. Often is because you want to have a bash and disregard everything else.I had a decent run the got the balance up to 5.5k with 18k left to wager, was spinning 5€ a spin on Tombstone and got a bonus with the tease for the super, in that moment i hoped that it won't hit just because i knew how good the bonus could have been. I had that bonus twice and both times it paid over 3kx. It's not a guarantee but also it could have happened.The moment it didn't hit i realized that i was rooting not to win just because i agreed to some awful T&C. That's why some are so vocal in this thread, because there's players who got lucky in the past and couldn't withdrawal most of the money they won and nearly got lucky like me who realized that there's no enjoyment playing under this kinda terms.

[dispenseri]

Lmao the damage control by 24 here is hilarious to read, even if it is of a more higher and personal level than online casinos tend to offer. Yeah no thanks!