Oleksandr Shevchuk Posted 13 August Share Posted 13 August Hey Guys. Quick Story tell on how I got scammed on Betinasia / Reelcrypto. So . I am a very very active player in this platform as it was recommended to be of trust by kim and hampu. 100k+ wager . They have this bonus 50% per week on deposit. 35x wager , cap 20x withdrawal I always use this bonus to play. Never had any problem before . We are talking months. Using it . Today. I deposited 220€ which gave me a 110€ bonus . I start playing with the bonus and got up to 1700€ on lightning-roulette. I asked the chat to check how much was the wager and they say I only wager 100€ . And I wanted to know what's going on. I asked the support and they told me that there is a 5€ cap per bet for this bonus . So everything above does not count towards the wager. I asked them , if I bet now 2-3€ per spins will I be able to withdraw. To which they affirmed that everything was OK. Well I wagered another 4k on 2-4€ spins. When my bonus transformed into the real money. I had 2300€ . I logged in after 30m and my account was at 0 . 0 deposit . 0 bonus.. I asked the support and they told me I broke their tc . I send them the screenshot of the emails they send me, saying every was OK, just to keep at lower 5€ per spin for the wager. They sayed , they have the right to confiscate all of the funds without further explanation. So quick recap . Player with 100k+wager. Net of negative 20k . Plays the bonus every week. And then they just confiscate everything, all of the money , all of the bonus ! I hope hampu and Kim can have a look and help me out . That's not small money. Specially as I come from affiliate of them ! Quote Link to comment
LetsGiveItASpin Posted 13 August Share Posted 13 August Heya buddy! Have reached out to them now and will look into what has happend, will get back to you as soon as I hear something! 1 Quote Link to comment
Oleksandr Shevchuk Posted 13 August Author Share Posted 13 August Thanks. Man. It's crazy i have been using their bonuses for months and the first time I conclude the wager. They confiscated the funds . Even after I asked them many times during the wager. If there was a problem , and they always said , I only have to wager it the rest with 5$ or less spins . And everything is going to be fine. As you can see on the screenshot. Even when was 1000$ left to wager the guy on the chat said everything was fine and there is only this wager left to make ! Quote Link to comment
OliverCooper Posted 14 August Share Posted 14 August 10 hours ago, LetsGiveItASpin said: Heya buddy! Have reached out to them now and will look into what has happend, will get back to you as soon as I hear something! Hey! It will be interesting to know the result, so that I can be armed too. 1 Quote Link to comment
Oleksandr Shevchuk Posted 14 August Author Share Posted 14 August @OliverCooper Me too . How they will manage a direct scam . I am guessing they will use the "we reserve the right to confiscate and cancel any bonus or money without explanation" like they said to me ! Crazy this can happen for a everyday player for over a year on their platform ! Of course with a crazy negative w/d . Quote Link to comment
Janalleman Posted 14 August Share Posted 14 August 13 hours ago, Oleksandr Shevchuk said: Thanks. Man. It's crazy i have been using their bonuses for months and the first time I conclude the wager. They confiscated the funds . Even after I asked them many times during the wager. If there was a problem , and they always said , I only have to wager it the rest with 5$ or less spins . And everything is going to be fine. As you can see on the screenshot. Even when was 1000$ left to wager the guy on the chat said everything was fine and there is only this wager left to make ! Any casino without max bet protection during wagering is not a good casino. Apparently every bonus you took there wasn’t gonna pay, breaking the same rules for months. I don’t see any ‘it’s all fine’ messages in the screenshots, just automated macro’s. If the winnings came of a bet over 5$ this will be a tough ride. Hope they will be forgiving this time, but prepare for an expensive lesson. 1 Quote Link to comment
Oleksandr Shevchuk Posted 14 August Author Share Posted 14 August @Janalleman Hey thanks for the comment ! As i stated. I was betting over 5€ in the beginning of the bonus . To which they say to me was not wrong , just doesn't count towards the wager as stated on the screenshot. Since this e-mail. I only bet 2€ bets on starburst and wagered 4000€ as all of the previous bets were not counted towards the wager ! When I was closed to finish . I asked on the chat if everything was OK with my bonus and if there is much left to wager and he said yes and will send me a email with a wager remaining! See screenshot. Be aware I was only betting 2-4€ per spin . Another note to take. I asked them if its prohibited , to which response was that it won't count towards the wager again ! Quote Link to comment
Janalleman Posted 14 August Share Posted 14 August Yeah, have to agree they are very vague in their communication. This is mainly due to standard ticket templates. Unfortunately customer support is usually not decisive in such cases. The T&C are: There is a maximum bet amount per round using Bonus Funds equal to €5. Since the winnings were probably obtained of a bet over 5€, they will probably stick to the T&C. Hope CG can mediate for a long-term player, but don't expect anything. What is you hit a 10.000x there.. They will cap it by the bonus amount (2200$). Horrible! 🤮 Stay away from that casino and their shady bonus terms. They are obviously aiming for income out of these events. Quote Link to comment
Oleksandr Shevchuk Posted 14 August Author Share Posted 14 August (edited) This is sponsored casino ! I was recommended to be of trust it by letsgiveitaspin many and many times! I hope hampu and Kim will sort this out ! They are my only hope! Edited 14 August by Oleksandr Shevchuk Quote Link to comment
Oleksandr Shevchuk Posted 15 August Author Share Posted 15 August (edited) Quick update. I asked them for chat transcripts. Here is the answer! Edited 15 August by Oleksandr Shevchuk Quote Link to comment
LetsGiveItASpin Posted 15 August Share Posted 15 August It's being looked into buddy, will get back to you as soon as i got something! Quote Link to comment
AlexanderHitch Posted 15 August Share Posted 15 August great that letsgiveitaspin help out! 1 Quote Link to comment
Oleksandr Shevchuk Posted 15 August Author Share Posted 15 August @AlexanderHitch Yess. It gives so much hope ! @LetsGiveItASpin Thanks Guys !!! Existed for the stream also ! Quote Link to comment
Oleksandr Shevchuk Posted 16 August Author Share Posted 16 August Here is another proof . To which they again say. That i was informed only bets under 5 count towards the wager . To which i completed by betting around 4000 on starburst! Never stated when i asked if it was prohibited and then voided the inicial bets over 5 ! Quote Link to comment
Solution LetsGiveItASpin Posted 20 August Solution Share Posted 20 August Hello mate, check your e-mail. There should be some good news there And please, try to not break the T&Cs in the future, even if we can help you get the money back sometimes it's just easier if you follow the rules 2 Quote Link to comment
Oleksandr Shevchuk Posted 20 August Author Share Posted 20 August Hey !!! Guys. I cant believe you managed to help with this. This is the Example to everybody of how strong and good of a community this is . ONLY BET ON SPONSORSHIP CASINO . If they promote them , it means they trust them and will help you if they can ! You are all amazing ! Thank you so much ! Quote Link to comment
Dizzybird Posted 20 August Share Posted 20 August Great result guys 👏👏 Cash it out and enjoy the money. Congratulations ♥️ 👏 Quote Link to comment
Janalleman Posted 21 August Share Posted 21 August Wow, that's amazing! 🤩 Big propz to CG for solving this. Very glad you got your money @Oleksandr Shevchuk. I'm sure many of us weren't so fortunate and learned the hard way. Quote Link to comment
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