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[RESOLVED] Is jettbet casino scamming me?


Go to solution Solved by Welexion,

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Ok here is what happend, and I feel like i got scammed big time, I would love to hear your opinions  that.

So I did my second deposit on Jettbat casino, registered of course through the CG link. It was a 500+500. I beat the wager, didnt violate the bonus rules. At the end of the wager, they void all winnings obove 10x, i think i finished with 5500€, a little popup comes out and says all winnings above 10x your deposit amount ar voided.

Im fine with that. After that, i kept playing, doing the usual stuff, some tablegames and some bonus buys. And i hit it big, nearly 8000x on Hippo Pop. At the end of the session, my balance was at exactly 20.000€.

So there is a daily withdrawl limit of 500€ per day, its stupid but it is what it is. I had alrdy a 500€ withdrawl from 2 days ago in there, so they are doing my KYC right now.

now i recieved an e-mail. They told me, they voided all my winnings back to 2.500 because of this rule:

1.2. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.

They confirmed my KYC and i got my first 500 out. But they voided 19754.81

From my understanding, all winnings WHILE WAGERING BONUS are limited. But i had the big win AFTER i finished wagering. I had it with REAL MONEY BALANCE. They cant just void my real balance winnings or am I completly dumb here? I would never have kept playing if thats the case.

Maybe you 2 guys and u chat can give an opinion on that?

 

@LetsGiveItASpin - Casino Streamer @Skylined87

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