Janalleman Posted 23 July Posted 23 July (edited) @PragmaticPlay So I am not entirely sure if this was a Global promotion (17-23 June). Anyway, I still didn't receive my prize. To win the promotion you need to collect specific words; CUP, FINAL, SEMI-FINAL, Quarter-Final. I was lucky enough to catch the CUP, but the casino keeps telling I didn't win. Unfortunaly it's impossible to contact Pragmatic by chat. They just point to the casino. In 'My Prizes' it clearly shows the CUP (BEKER) in spot nr 15. The casino told me these are the global prizes, but it clearly says 'MY PRIZES', which is also clear in this screenshot: Personal prizes show a number and global prizes don't. Hopefully someone can look into this. Edited 23 July by Janalleman Quote
Janalleman Posted 26 July Author Posted 26 July On 23/07/2024 at 19:18, Skylined87 said: Hola. I'll let them know tomorrow Got any reply yet? Quote
Skylined87 Posted 26 July Posted 26 July 2 hours ago, Janalleman said: Got any reply yet? Nope mate Quote
Janalleman Posted 2 August Author Posted 2 August On 26/07/2024 at 20:36, Skylined87 said: Nope mate Any news? Can continue by DM. Quote
Solution PragmaticPlay Posted 21 August Solution Posted 21 August Hi Janalleman, Thank you for raising this issue and for your patience so far. We’ve been working with Circus to get to the bottom of this and have found that the €1,000 Drops & Wins prize mentioned in your post was paid out immediately on 23rd June 2024. However, a prize of €500 for winning in our Euro Kick-off promotion was not awarded due to an internal error on our part. Please accept our apologies for any inconvenience and disappointment this caused. The circumstances resulting in the error have been rectified, and your prize is now in the process of being awarded to you by Circus. Thank you again for bringing this to our attention. We hope that you continue to enjoy promotions from Pragmatic Play in the future – and congratulations on your win! 2 2 Quote
Janalleman Posted 21 August Author Posted 21 August Thanks for your reaction @PragmaticPlay. I can verify the €500,- has been added to my Wallet on Circus casino. If this or another collection event will return in the future, I would recommend to end it directly after the 'CUPS' are won. Special thanks to @Skylined87 for his effort into solving this case. 2 1 Quote
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