Bas210 Posted 22 July, 2021 Share Posted 22 July, 2021 Hi there all! I found CasinoFriday to play my favourite games, Reactoonz 1 & 2 (Yeah, I know!). In the game help file I couldnt see the RTP, so I asked livechat yesterday: Me 10:51:37 am Could you tell me what the RTP is on Reactoonz and Reactoonz 2? I can not see it in the game file Pasi 10:52:05 am All our games have RTP of 94-97%. Unfortunately we cannot see the specific games either, that do not have it shown in the game themselves. 🙂 Me 10:52:42 am but at other casinos you can see it in the help file normally sir Pasi 10:52:52 am That is unfortunately not the case here. But as said all games have RTP of 94-97%. Me 10:54:06 am Okay, thank you 94% is low, but for me the absolute minimum to play Play 'n Go on. So off I go and I had a session on Reactoonz 1 and 2. The RTP-helpfile didnt felt good so I decided to check again today, with the help of the insepect page in Chrome (I forgot to do that yesterday). There I saw: <custom><RTP Value=\"91\ I decided to contact livechat straight away and got this remarkable response: How can i help you regarding the RTP? Yes Your team answerd that all your games are between 94 and 97%, correct? Pasi 14:47 That is correct. me: I just checked the inspect game filles on REactoonz for example. "<custom><RTP Value=\"91\" This does not make me happy to be honest Cause I was expecting it to be at least 94%, which is already low Pasi 14:48 That is something the game provider handles and if the RPT is slower, they have not informed us. The minimum should be around 94%. me: But it isn't at 94%. And that is a bit too easy, cause I asked your livechat team what the RTP was, while it is at least 3% lower Pasi 14:49 That is the information we have from the game providers. me: I played the play 'n go games cause I assumed it was on at least 94 I am wondering what the compensation or the solution will be. Cause it is too easy to just say: oo, incorrect information Pasi 14:50 Naturally the general RTP being around 94, means some games can have lower, some games higher. me: Sir, your team said to me all slots where at least 94 and ma 97 max Pasi 14:51 The general RTP is around 94%. This means some games can have lower, some higher. Me: That is not what I asked. I asked what the RtP on reactoonz was and your team said it was at least 94, max 97 Pasi 14:51 And we answered you that we don´t have a way to check it individually. And gave youa general answer, regarding all games. me: But I checked it for you now, and it is not in your 94-97 range Pasi 14:52 91% is around 94%. As said, different games can have hither or lower RTP. Me: So this is your solution? I found this website via Casinogrounds.com, I will put the issue on the forum there, not to blame you guys but it does not sound fair that you guys told me that there was at least 94% RTP, 91% is way lower. Not just around 94% Pasi 14:53 You are naturally free to do so. The answer we have given you, was that the general RTP is between 94-97%. We did not say that the game in questio, had a specific RPT. Me: Could you please send me the chat transcript of yesterday please? ''91 is around 94''........ But what to do now? Leave it? It feels a bit unfair to be honest 3 Quote Link to comment
robert1990 Posted 22 July, 2021 Share Posted 22 July, 2021 SCAM SCAM... Stay away. Just lying to your face like that. Thanks for the post mate. Good to know which casinos to avoid. Pure Scam 1 Quote Link to comment
Bas210 Posted 22 July, 2021 Author Share Posted 22 July, 2021 (edited) 6 hours ago, robert1990 said: SCAM SCAM... Stay away. Just lying to your face like that. Thanks for the post mate. Good to know which casinos to avoid. Pure Scam Yep @LetsGiveItASpin @LetsGiveItASpin - Casino Streamer What do you think about this? Edited 22 July, 2021 by Bas210 Quote Link to comment
Bas210 Posted 22 July, 2021 Author Share Posted 22 July, 2021 49 minutes ago, mosmagic said: This is a really dodgey tactic if this is true. Being able to hide the RTP on the game itself should be a violation of their license? Then adding in whatever return to player percentage the so-called "provider" wants by hiding it is or should be regulated under the MGA license isn't it? And the whole "it's only a few percent" argument is bullshit when it's $billions$ involved and millions of players every year. That extra $50 loss over $1k adds up! Are the casinos endorsed by Casinogrounds vetted? These cowboys changing the rules all the time is a moneygrabbing scheme with a "License" meaning almost nothing. Sort of takes a little more fun out of casino gaming I think this comes down to a trust thing. We put our trust into these casinos, the Malta Gaming License or our friends here by endorsing these casinos isn't a good thing if this is indeed true. Back to the old days when casinos weren't regulated and it came down to trusting the casino to payout with your fingers crossed most of time and that sucked. If this is true thanks for the heads up and I will be checking every slot I play for real RTP percentages. I fully agree (although it is licensed in Estonia apparently). But before I signed up with this casino I checked if it was GC recommended, so that is why I joined them. Good lesson for the future to not just believe livechat but do your own investigation. Still thinking what I should do now or just leave it. Quote Link to comment
wertygo Posted 25 July, 2021 Share Posted 25 July, 2021 They had Curacao licence from the get go, that's why I wasn't too excited to join 1 Quote Link to comment
LetsGiveItASpin Posted 25 July, 2021 Share Posted 25 July, 2021 I've forwarded this thread to Friday, hoping for a reply ASAP. Personally I don't play PnG och Pragmatic unless I can see the RTP because I know if it's lower they won't state it. 1 Quote Link to comment
geggs1 Posted 26 July, 2021 Share Posted 26 July, 2021 RTP on some of these slots is more likely to be 65%~75% you’ll never be able to prove it. They will tell you to do millions of spins to get a more accurate percentage. It’s all bullshit. We are all being played. 1 Quote Link to comment
StallCation Posted 28 July, 2021 Share Posted 28 July, 2021 (edited) Disgusting stuff. Great effort to uncover their scammy business @Bas210👍 Edited 28 July, 2021 by StallCation Quote Link to comment
SteveKent Posted 28 July, 2021 Share Posted 28 July, 2021 (edited) Or just play on Mountgold/Refuel/Amok great casinos, instant cash outs and the RTP is visible on every game banner when you click the game (Play and go is also 94.5% here, as far as I know only (ROOTZ) still offers 96.5% (Caxino, Wheelz etc.)) I really wonder why not all casinos just show the RTP per game before you click it. Edited 28 July, 2021 by SteveKent Quote Link to comment
Bas210 Posted 18 August, 2021 Author Share Posted 18 August, 2021 On 26/07/2021 at 01:23, LetsGiveItASpin said: I've forwarded this thread to Friday, hoping for a reply ASAP. Personally I don't play PnG och Pragmatic unless I can see the RTP because I know if it's lower they won't state it. Hey @letsgiveitaspin Did you receive any update? I did not hear anything from them. At least this experience made me gamble-free for 4 weeks, that isnt bad either! @LetsGiveItASpin Quote Link to comment
Swampfoxnz Posted 19 August, 2021 Share Posted 19 August, 2021 Thanks mate one to avoid!!! 2 Quote Link to comment
biggestdosser Posted 19 August, 2021 Share Posted 19 August, 2021 those new RTP are tough to play on Quote Link to comment
Bas210 Posted 21 August, 2021 Author Share Posted 21 August, 2021 (edited) @LetsGiveItASpin Hey! Do you receive any update from the casino? Thanks!! Edited 21 August, 2021 by Bas210 Quote Link to comment
Bas210 Posted 23 August, 2021 Author Share Posted 23 August, 2021 @LetsGiveItASpin Hey Kim! Did you hear anything from the casino? Quote Link to comment
PunjabiMC Posted 23 August, 2021 Share Posted 23 August, 2021 Lets wait for @LetsGiveItASpin - Casino Streamer @LetsGiveItASpin his answer. Please remove this casino from this site as recommended since they don't give a fuck about us and do stupid shit like this. Did they change from MGA to curacao lisence also? Quote Link to comment
Bas210 Posted 24 August, 2021 Author Share Posted 24 August, 2021 18 hours ago, PunjabiMC said: Lets wait for @LetsGiveItASpin - Casino Streamer @LetsGiveItASpin his answer. Please remove this casino from this site as recommended since they don't give a fuck about us and do stupid shit like this. Did they change from MGA to curacao lisence also? Lets see. Thanks for the support! Quote Link to comment
Miiw Posted 24 August, 2021 Share Posted 24 August, 2021 It does seem that this Casino has gone rogue. The change of licensing is pretty obvious sign as well. 1 Quote Link to comment
Bas210 Posted 25 August, 2021 Author Share Posted 25 August, 2021 (edited) 18 hours ago, Miiw said: It does seem that this Casino has gone rogue. The change of licensing is pretty obvious sign as well. Yep, the only thing I can do is warn others. Didnt receive an update from the casino since a month Edited 25 August, 2021 by Bas210 Quote Link to comment
Bas210 Posted 27 August, 2021 Author Share Posted 27 August, 2021 #nevergiveup Is there any update? @LetsGiveItASpin Quote Link to comment
Svenix Posted 28 August, 2021 Share Posted 28 August, 2021 This just frighten me that there are more casino's who aren't fair when it comes to RTP and things like that. In this case, nobody will do anything to it and they will go on lying about their RTP. I already finded it hard to win anything on Friday, now I know why... Quote Link to comment
Bas210 Posted 28 August, 2021 Author Share Posted 28 August, 2021 11 minutes ago, Svenix said: This just frighten me that there are more casino's who aren't fair when it comes to RTP and things like that. In this case, nobody will do anything to it and they will go on lying about their RTP. I already finded it hard to win anything on Friday, now I know why... Agree, but I more dissapointed in the lack of response on this forum, cause the casino get promoted on the forum. At least it made me gamble free for 5 weeks now so that is probably worth more. Quote Link to comment
Svenix Posted 28 August, 2021 Share Posted 28 August, 2021 17 minutes ago, Bas210 said: Agree, but I more dissapointed in the lack of response on this forum, cause the casino get promoted on the forum. At least it made me gamble free for 5 weeks now so that is probably worth more. You're right, why are CG and streamers sweeping this under the rug? In my eyes this should be a huge issue, other companies will be fined huge when they lie about things involing so much money. Everyone will chose another bank when they lie about 4% intrest and this is just a small thing? Why is this still a recommended casino? @LetsGiveItASpin @Nick @Skylined87 Quote Link to comment
Bas210 Posted 28 August, 2021 Author Share Posted 28 August, 2021 1 minute ago, Svenix said: You're right, why are CG and streamers sweeping this under the rug? In my eyes this should be a huge issue, other companies will be fined huge when they lie about things involing so much money. Everyone will chose another bank when they lie about 4% intrest and this is just a small thing? Why is this still a recommended casino? @LetsGiveItASpin @Nick @Skylined87 Thanks! 91% is around 94% I heard from CasinoFriday, so dont complain it is the same Quote Link to comment
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