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Rootz Ltd Casino's wouldn't self-exclude


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Hi, 

 

I tried to self-exclude on Caxino, but the wouldn't self-exclude even when asked mutiple times to self-exclude across the whole brand (Rootz Ltd.) and only closed the account eventhough I repeated to them I didn't want to closure but the self exclusion.  Now I lost more and more, Wheelz support just said with so much easy that' it's my responsibility and shouldve mentioned a ''gambling problem''.  Apparantly they don't care as much about their clients.. eventhough their Responsible gaming page states :An i ndefenite self-exclusion is available to you at any time!

 

They haven''t  earned my respect! 

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