Wheelz.com - horrible experience, stalling, etc

[Rawbiz123]

So Monday night (22nd of February) I deposited on Wheelz after creating an account. I made €900 of deposits and managed to submit a cashout of €1900. Then the bad part happened. My account got locked and they asked for KYC, so far completely standard. ID card and CC front and back.

I submit a copy of my ID card (Maltese residence card, I have verified my account with this document at least 100 times on different sites without a problem) and front and back copy of my Revolut card.

48 hours go by, they tell me that they cannot accept the ID card as it is a residency card. Also the CC I uploaded does not have any digits on the front side. NO SHIT SHERLOCK, the Revolut card only has numbers on the back side! So I explain the issue to them, upload the SAME credit card copies and a copy of my Swedish passport + they are now asking for POA as well. 

24 hours go by, I check now and they write this: 

"We kindly ask you to upload the following documents into your account in "My Account" > "Verification":

    •  Credit Cards **1240 and **8993
A clear photo of the front and back of the valid signed credit card in your name."

This is odd, I have never used either cards on Wheelz. I check with live chat and it turns out I have an account on Wildz (that is fully verified btw) but I never submitted copies of those two cards that I used a year ago when verifying myself so now they are asking for copies of both cards. I still use 1240 but 8993 has been inactive for a year now so need to find a bank statement.

And guess what? Back to the verification queue I go? ANOTHER 72 hour wait until I get fully verified and my funds are released. Literally shaking with anger.

[Rawbiz123]

Wow, I just went in to ask for a status update and they have turned off chat for my account. 

[Rawbiz123]

One of the reasons might be because I am self-excluded at Wildz, their sister site. 

[Bob_UltraCasino]

5 hours ago, Angus Mc Gregor said:

@Rawbiz123, I am having currently the verification issue with Ultra Casino. Everyone say don't play the small casinos (where there is no withdrawal delayed tactics) and to play these so called reputable casinos. Hope our problems get solved soonest, and good luck to both of us.

 

Hey @Angus Mc Gregor,

Thank you for sharing your feedback here!

We have been in contact via private message regarding the status of your withdrawal and KYC documents. As soon as we have received all requested documents from you, we will be able to process the payment. 

I would kindly like to remind you that if you feel urge to gamble your funds, I would recommend you to set a little time-out on your account, and handle the documents through our customer support which is available 24/7. If you need assistance with this, don't hesitate to contact our customer support through live-chat our via email. 

Thank you for your patience and collaboration! 

Kind regards,

Bob

[nelisxxx]

In the Revolut App you can download the card statement, Unibet also asked that from me. It showed all the card you have in your Revolut account. That should work

[Rawbiz123]

Hey guys, I was pretty tilted when I created the post. It took a bit longer than expected but all is fine now, account is fully verified and just got the cashout.

[wertygo]

Wow lucky. Usually the self exclusion accounts for sister casinos

[Rawbiz123]

No, if it is an MGA licensed casino you are fine. I have a permanently closed account on Leovegas and my Royal Panda account is open without issues. Also Wheelz account still open and I just had another cashout. 

[wertygo]

Yeah, but if I understand right , if casinos see that you have gambling problems they are heavily reccomended to block you in sister sites  if they would like to abide rules.

[spoton0]

This horrible site is stalling with me as well. Asking for personal information none of the other MGA casinos ask for. There are so many better sites out there than Wheelz.