Advice/help required

[Nicholas Harvoutt]

Good evening folks

To cut a very long story short over the weekend I had my computer, mobile phone and online banking account hacked by a family member (all accounts were heavily protected with extensive and secret passwords so it wasn't childs play hacking) who then went on a spreading spree and spent £2300 on rizk casino and lost everything, the account the perpetrator took funds from was an account my wife and I set up for our soon to be first born.

My wife and I play online occasionally together and never deposit anything more than £100-£200 a month if we have funds available to do so and these deposits that were made during this period were those of £500 at a time which should have set off some kind of warning alerts as we would never deposit that amount, especially not 4 of them over such a short period of time.

We have sent a complaint off to risk casino and have basically been told that we didn't have enough security in place to deter this from happening and are taking no responsibility, I understand totally that it wasn't the casino's fault, however, they have taken the funds but did absolutely no security checks, surely a gambler with my gambling history, low deposits and £1-2 stakes max, the casino would be responsible enough to double check these funds were from a genuine source and from the said account holder, therefore I feel the casino should refund the monies deposited, can anybody please give us some advice on this issue as £2300 is a hell of a lot of money for people such as ourselves, we both work full-time and it's taken about 18months to save such an amount and for it to be gone like this is absolutely devastating to us both.

Any help and advice would be absolutely fantastic. Thank you.

[Slotplayer]

Write the money off... the casino will, quite rightly, not refund you the money.

This "family member" is the one you should be turning to get the money back.