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NitroCasino - Help thread


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On 07/06/2020 at 08:01, puntzak said:

It seems to me that the (fast) withdraw stil is slow as F......

Made a withdraw on friday morning and still nothing?

Support tells me ,maybe monday,better fix this or your customers will run away.

The €3,- withdraw fee is a bummer btw.

Hi @puntzak

Thank you for posting your experience in NitroCasino in the Casino Grounds community. Apologies for the inconveniences you have experienced. In order to take a look at the status of your case, I kindly ask you to reach me on a PM by providing the e-mail address you registered at NitroCasino. 

Thank you for your collaboration and Kind Regards, 

Bob

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Just now, dejan sabli said:

@Bob_NitroCasino yeah end I'm born yesterday right,at least make another credible Reason,does not that seems strange just some hours after was restricted?  All people don't play at this casino,scam people working here

You can't expect a casino to pay you back money you deposited and already played away, JUST because they restricted the country right after. If you have any money left on the account, then sure they will pay you that out, but when you already played the money away nothing what can be done there.

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Just now, dejan sabli said:

@k_blackwood of course i pretend my deposits,if im restricted they should not accepted my deposits,end not saying me that just for coincidence a few hours later my country was restricted,im not born yestarday to belive those shit,just warnink others about those dishonest guys,end dont try to protect them only cause you are affilieted end take money from them ok?

Country restrictions happens on a daily basis nothing new in the casino world. One day the country is available another day it can be restricted. Has many different reasons and has nothing to do with you as one person only. However, when you where able to play the money away, there is nothing a casino can do or should do unless, as I mentioned before, you would have still available balance left.

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58 minutes ago, dejan sabli said:

Scam casino they only care to take your money, don't want to give my deposits back saying me that just for a coincidence my country was restricted just a few hours later i open the account with them end made 2 deposits,end since was allowed to play from my country on that time they don't wona give me back,but really can anyone belive this? Right after some hours of my deposits? Maybe have been restricted even before? But just saying that to not pay me,,also problems with deposits,very bad bad casino,STAY AWAY GUYS

Giving you back your deposits and money you lost? In which dream world are you living?

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  • 4 months later...

When I first deposited here my account became fully verified(Trustly), withdrawn a few times all went good. Last night I made a somewhat big withdrawal(1k eur) and now it's not processed it's stuck on pending. Apparently my id is not verified, thats weird because I was fully verified through Trustly. I sent in my ID, but I wonder how long it's gonna take. It feels like stalling to me because withdrawals are supposed to be instant on this site.

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I do like and play on Nitro.

1. 3 euro withdrawal is deep, but I kinda understand it. I do get money to my account under 24h usually, but let's take pixel.bet - free withdrawal and almost instant withdrawal. 3 euros should get you that.

2. 50x wager req is insane. It's 20x on regular given free spins but deposit bonus free spins is 50x and terms are worded bad and it seems all free spins should be 20x. Anyway if i win 10 euros from these spins requirement is impossible 500 euros. So in conclusion we need more incentive for deposit free spins than 50x req.

Overall i like and recommend Nitro. One of the few casinos where there have been no problems and helpful  customer support 

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Hi everybody! Bob here from NitroCasino! ☺️

@mallerdtThank you for sharing your feedback regarding your experience at Nitro!

I have reached out to you to confirm your registered email address, to see why your withdrawal is pending. 🙂

We aim to process all withdrawals as soon as possible, but keep in mind that it can sometimes take up to 72 hours before it is fully processed. We are looking in to getting withdrawals fast and smooth as possible to get the player experience best possible!

 

@wertygo We have forwarded your feedback regarding the payment fees and wagering requirement to the relevant team. Thank you for taking your time to share this feedback with us! It is important to us, so that we can create the best casino possible to our players! 😉

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  • 6 months later...
  • 2 months later...
On 16/07/2021 at 17:01, h4nn1bal85 said:

hey. got error on deposit almost one month ago. every day getting same message what they waiting response from bank. the money was taken so it sould be at this casino but they still kidingkidding with me. Iam so pis... 🤬🤬🤬

This is not ok. Has this been resolved? Could you pm user id or something..  

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  • 1 month later...
  • 9 months later...
Quote

 

I do like and play on Mostbet

1. 3 euro withdrawal is deep, but I kinda understand it. I do get money to my account under 24h usually, but let's take pixel.bet - free withdrawal and almost instant withdrawal. 3 euros should get you that.
Overall i like and recommend Nitro. One of the few casinos where there have been no problems and helpful  customer support 

2. 50x wager req is insane. It's 20x on regular given mostbet free bet https://mostbet-peru.net/bonos-codigos-promocionales/ free spins is 50x and terms are worded bad and it seems all free spins should be 20x. Anyway if i win 10 euros from these spins requirement is impossible 500 euros. So in conclusion we need more incentive for deposit free spins than 50x req.

 

 


The main thing is that it is pleasant and profitable to play, as for me. BUT thanks for the free spins!

Edited by mostbet peru
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  • 5 months later...
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