mazian Posted 25 July, 2019 Share Posted 25 July, 2019 So i won abit of money on Leovegas and when i went to withdraw it said i had to verify, fine enough i send in all my papers 2 days go by and then i get an email that my visa can't be used because they don't accept that anymore? even though it said i could send it... i don't have a valid passport as it expired in 2017 and i don't have a driver's license so what do i do then? they're live chat seems to be down all the time for some reason. Link to comment
ryans_slots Posted 25 July, 2019 Share Posted 25 July, 2019 5 minutes ago, mazian said: So i won abit of money on Leovegas and when i went to withdraw it said i had to verify, fine enough i send in all my papers 2 days go by and then i get an email that my visa can't be used because they don't accept that anymore? even though it said i could send it... i don't have a valid passport as it expired in 2017 and i don't have a driver's license so what do i do then? they're live chat seems to be down all the time for some reason. they moving office I think.. Link to comment
mazian Posted 25 July, 2019 Author Share Posted 25 July, 2019 1 minute ago, CasinoBullets said: they moving office I think.. They should atleast have some people working in the support? And i find it super weird that it said i could send a picture of my visa that has a picture of me as they asked for, and now they say they don't accept that kind anymore Link to comment
ryans_slots Posted 25 July, 2019 Share Posted 25 July, 2019 3 minutes ago, mazian said: They should atleast have some people working in the support? Just timeout your account for 24 hours should you have the urge to cancel the withrawal or set a loss limit of £1/euro for a week Link to comment
mazian Posted 25 July, 2019 Author Share Posted 25 July, 2019 2 minutes ago, CasinoBullets said: Just timeout your account for 24 hours should you have the urge to cancel the withrawal or set a loss limit of £1/euro for a week Did that as soon as i read the email. Link to comment
mazian Posted 25 July, 2019 Author Share Posted 25 July, 2019 Just got an call from Leo, and they demanded a passport, and where i live it could take weeks to get 1. guess im screwed Link to comment
mazian Posted 25 July, 2019 Author Share Posted 25 July, 2019 Its so weird that i can't withdraw without a passport? i have other ID but that isn't sufficent enough when it literally shows the exact same things they ask for Link to comment
Orzabot Posted 26 July, 2019 Share Posted 26 July, 2019 If it takes you getting a passport, then please make one. please don't let them win. It may seem like long time i know the feeling, but what ever you do you gonna feel so bad if you end up loosing it all. Link to comment
mazian Posted 26 July, 2019 Author Share Posted 26 July, 2019 33 minutes ago, Orzabot said: If it takes you getting a passport, then please make one. please don't let them win. It may seem like long time i know the feeling, but what ever you do you gonna feel so bad if you end up loosing it all. But idk if its worth it its not alot of money but still irritating, and that it says on Leo that you can use visa with picture as ID is just straight up scamming, i would never deposit if i knew i needed a valid passport as ID Link to comment
Slotspinner Posted 26 July, 2019 Share Posted 26 July, 2019 1 hour ago, mazian said: But idk if its worth it its not alot of money but still irritating, and that it says on Leo that you can use visa with picture as ID is just straight up scamming, i would never deposit if i knew i needed a valid passport as ID where is your government ID? that one works. Link to comment
Orzabot Posted 26 July, 2019 Share Posted 26 July, 2019 1 minute ago, Slotspinner said: where is your government ID? that one works. I don't know where mazian is from. But in my country Denmark, we don't have goverment id. Link to comment
Slotspinner Posted 26 July, 2019 Share Posted 26 July, 2019 Just now, Orzabot said: I don't know where mazian is from. But in my country Denmark, we don't have goverment id. how do you identify yourself to police ? Link to comment
mazian Posted 26 July, 2019 Author Share Posted 26 July, 2019 Just now, Slotspinner said: how do you identify yourself to police ? ill translate: We no longer accept Visa's you will need to send us ur passport Link to comment
Slotspinner Posted 26 July, 2019 Share Posted 26 July, 2019 1 minute ago, mazian said: ill translate: We no longer accept Visa's you will need to send us ur passport Seems like Danish, so i guess you dont have a gov ID like orza said, i would actually suggest you to just get a passport, they last like 6 years and you never know if you need one soon anyway. Its never a minus to have a passport Link to comment
mazian Posted 26 July, 2019 Author Share Posted 26 July, 2019 I checked with the police station and the soonest time i could get an appointment was in late september In norway atleast you need to contact ur local police station for a new Passport but 1 thing i still don't understand is why it says i can send in my visa card with picture instead of passport if that actually isn't an option? if i knew i could only use passport i wouldn't deposit in the first place Link to comment
Slotspinner Posted 26 July, 2019 Share Posted 26 July, 2019 what the hell, in germany you just go to the local authority building and they get your details, takes a few weeks and youll have it ready for collection Thats so stupid lol 2 minutes ago, mazian said: I checked with the police station and the soonest time i could get an appointment was in late september In norway atleast you need to contact ur local police station for a new Passport Anyway, dont touch the leovegas money and just get a passport, imagine you are going to fly somewhere outside EU-schengen then youll need it anyway and you will have that trouble out the way + get the withdrawal. Link to comment
mazian Posted 26 July, 2019 Author Share Posted 26 July, 2019 I guess yea if there isn't any other way.. he said on the phone its because passport shows where i was born. and i don't understand why that makes a big difference when i have sent them all of my personal info 1 minute ago, mazian said: I guess yea if there isn't any other way.. he said on the phone its because passport shows where i was born. and i don't understand why that makes a big difference when i have sent them all of my personal info like i have an expired Passport as ive said, i guess its on the grey side of them accepting it, even though theres only 1 thing they need to check on it Link to comment
Natb0412 Posted 26 July, 2019 Share Posted 26 July, 2019 Im from norway as well, just go to a police station remotely, and they will fix it in a few days Link to comment
mazian Posted 26 July, 2019 Author Share Posted 26 July, 2019 I got some happy news! i spoke with them on live chat, and we figured out i could Get my birth certificate sent from the goverment and that would be enough! hurray 1-5 business days and i should have it. Link to comment
Orzabot Posted 26 July, 2019 Share Posted 26 July, 2019 4 hours ago, Slotspinner said: how do you identify yourself to police ? Driving licens or passport Link to comment
Slotspinner Posted 26 July, 2019 Share Posted 26 July, 2019 12 minutes ago, Orzabot said: Driving licens or passport and if you have neither like him? Link to comment
Andros1963 Posted 26 July, 2019 Share Posted 26 July, 2019 My account has been locked with Leo for 2 weeks and I’m getting nowhere Link to comment
mistermanga Posted 26 July, 2019 Share Posted 26 July, 2019 Damn i was gonna say try birth certificate, it should ought to be allowed by casinos as bookmakers accept them just fine sometimes with a selfie just in case. Link to comment
Casinoworld Posted 27 July, 2019 Share Posted 27 July, 2019 18 hours ago, mazian said: But idk if its worth it its not alot of money but still irritating, and that it says on Leo that you can use visa with picture as ID is just straight up scamming, i would never deposit if i knew i needed a valid passport as ID Did u actually read ur own logic.. You did not know you needed a VALID passport as ID.. well duh. Of course it should be valid bro. But all by all i hope u do get ur winnings. Leo is a bitch lately.. blocked my account because my gf made one too.. with different adress and everything.. but used my phone to do it.. Awesome Link to comment
mazian Posted 27 July, 2019 Author Share Posted 27 July, 2019 1 hour ago, Casinoworld said: Did u actually read ur own logic.. You did not know you needed a VALID passport as ID.. well duh. Of course it should be valid bro. But all by all i hope u do get ur winnings. Leo is a bitch lately.. blocked my account because my gf made one too.. with different adress and everything.. but used my phone to do it.. Awesome Sorry my english, i meant i thought My visa would be enough as it said in the Verification process Link to comment
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